• Report: #268344
Complaint Review:

Fry's Electronic

  • Submitted: Fri, August 17, 2007
  • Updated: Thu, January 10, 2008

  • Reported By:Westminster California
Fry's Electronic
10800 Kalama River Ave. Fountain Valley, California U.S.A.

Fry's Electronic Fry's Ripoff Return Policy! Fountain Valley California

*Consumer Suggestion: Warrany information

*Consumer Suggestion: PLEASE DON'T FILE FALSE REPORTS!!!!

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I bought a microwave, panasaonic NN-T655SF, serial#6A36110019, from Fry's electronic a few months ago, but I never open the box until now and it never work. That is, it does not warm or cook the food. I bought the microwave from Fry's Electronic, or the place, where I bought it, Fry's eletronic #7 10800 Kalama River Ave, Fountain Valley, CA 92708, shipped from Panasonic North America, 1600 Central Lane, Roselle, IL 60172. However, I misplaced my receipt so they would not do anything, replace nor refund this product. I talked to Najah Parvez, stirred and apathy look and say no, final word. After calling the 1-408-487-4500, and talking to Kim #408407, did not get a reply nor resolution. Then the store manager came out, his name was Everett Martinez. He did some research on the product and said he would not do anything about it. I
brought up about bringing a lawsuit to Fry's and he has no word for me!

Do something about it. Basically they sold me a "lemon" item. Did it ever say sale is final? No. I would like a replacement, fix it, refund, or voucher, because basically I got ripped off from Fry's Electronic!

Westminster, California

This report was posted on Ripoff Report on 08/17/2007 05:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/frys-electronic/fountain-valley-california-92708/frys-electronic-frys-ripoff-return-policy-fountain-valley-california-268344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Warrany information

AUTHOR: Robert - (U.S.A.)

The microwave has a 1 year parts and labor warranty from Panasonic.

The details of the warranty are on page 25 of the user manual.


""Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or Panasonic Sales Company (collectively referred to as the warrantor) will, for the length of the period indicated on the chart below, which starts with the date of original purchase
("warranty period"), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace will be made by the warrantor.

During the "Labor" warranty period there will be no charge for labor. During the "Parts" warranty period, there will be no charge for parts. You must carry-in or mail-in your product during the warranty period. This warranty only applies to products purchased and serviced in the United States or Puerto Rico. This warranty
is extended only to the original purchaser of a new product which was not sold "as is". A purchase receipt or other proof of the original purchase date is required for warranty service.
Carry-In or Mail-In Service
For Carry-In or Mail-In Service in the United States call 1-800-211-PANA(7262) or visit Panasonic Web Site: http://www.panasonic.com""

You will need the receipt or "other proof" of purchase. If you wrote a check or used a credit card, you can use your bank/cc statement as proof of purchase.
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#2 Consumer Suggestion


AUTHOR: Andrer73 - (U.S.A.)

I have a few problems with this report..

1. You bought a product months ago and never opend the box.

-Most retailers have a 30 day (at best) return policy.

2. You misplaced the receipt.

-Why would ANY retailer accept a return without a receipt? Let alone one past their return policy. Some retailer might accept without a receipt but that is only in good faith and not part of any policy.

Just to educate you for future purchases:
1. Never buy a product and not test it (especially electronics).
2. ALWAYS keep your receipts. (I keep ALL my receipts that have to do with any electronic purchases). Keep them in a file cabinet.

Thanks for your time
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