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Report: #1312517

Complaint Review: Fry's Electronics - Anaheim

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  • Reported By: Ed — Anaheim California United States
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  • Fry's Electronics 3730 E. La Palma Ave. Anaheim, USA

Fry's Electronics Cracked TV Screen - No Return/Exchange Anaheim CA

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Bought a PROSCAN 15" Class (15.6" Actual Diagonal Size) LED TV (PLED1526A) at 4pm today.  Tried hooking it up at 8 pm and found that the screen was cracked.  Repacked TV and brought it back.  They said that since I had left the store they could not offer a return or exchange.  Said that they would have to work with the manufacturer to get a refund or exchange.

I asked ".... so if I bought a 60" TV, took it home and it had an issue with the screen there would be nothing you could do for me?  I'd have to check it prior to leaving the store?"  The manager's response was ".... if you'd like to check the TV prior to leaving that would be up to you...."

I decided that they could keep their 75.00 and I will never darken their door ever again and I will make sure that everyone I know hears about this story.  

This is the worst customer service I've EVER experienced.  Don't know how they can have such a store policy!

This report was posted on Ripoff Report on 06/20/2016 09:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/frys-electronics/anaheim-92806/frys-electronics-cracked-tv-screen-no-returnexchange-anaheim-ca-1312517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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