• Report: #527661
Complaint Review:

Frys , Frys Electronics

  • Submitted: Mon, November 23, 2009
  • Updated: Mon, November 23, 2009

  • Reported By: Lenny — Bullhead City Arizona United States of America
Frys , Frys Electronics
6845 S Las Vegas Blvd Las Vegas, Nevada United States of America

Frys , Frys Electronics Service Department Ripoff Las Vegas, Nevada

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I purchased a laptop computer along with a lot of other items from Frys Electronics in Las Vegas in Sept 2008.  The computer was nothing but problems.  It had overheating problems.  Due to health problems I was unable to return to the store for repair for a year.  Not an issue since I purchased the 2 year extended warranty, which, was purported to be a replacement warranty when I bought it.

I dropped the computer off on October 11.  On November 19, 2009, I got a call that the computer was damaged by "physical damage" and the warranty was not going to be honored. 

I have made attempts to contact the company to resolve this but am hitting a brick wall on all fronts.  To top it off, the computer is now, supposedly in worse condition than when I dropped it off, and they are telling me I need to pay them $70.00 to pick up the non-working computer due to a diagnostic fee.

This report was posted on Ripoff Report on 11/23/2009 03:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/frys-frys-electronics/las-vegas-nevada-/computer-service-repairfrys-frys-electronicfrys-frys-electronics-servi-e665dhtm-527661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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