• Report: #703757

Complaint Review: Fry's Home Electronics | Computer Parts & Accessories

  • Submitted: Mon, March 07, 2011
  • Updated: Mon, March 07, 2011

  • Reported By: John — Key Largo Florida United States of America
Fry's Home Electronics | Computer Parts & Accessories
600 E. Brokaw Road San Jose, California 95112 San Jose, California United States of America

Fry's Home Electronics | Computer Parts & Accessories Fry's Home Electronics | Computer Parts & Accessories, Software, Games, TVs, Cameras - Frys.com They took my money for a motherboard then told me oops we're out of stock 3 days later after purchase. San Jose, California

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For a few months now i have been toying with the idea of building a new computer.  After weeks and weeks of reading forum reviews and comparing prices i was finally able to put together the best possible high end tower for a very very reasonable price....given all the companies have the merchandise i need in stock when they say they have stock(we would hope).

Unfortunately this is not the case when it comes to Fry's Electronics.  I purchased a GIGABYTE GA-890FXA-UD7 AM3 AMD 890FX SATA 6Gb/s USB 3.0 XL ATX AMD Motherboard from them on 3/4/11.  The site said that they had the motherboard in stock, i went as far as making the purchase and received the ORDER REFERENCE/INVOICE number and was told that it would be shipped NEXT DAY.

Unfortunately due to http://www.Frys.com piss poor inventory control i found out 3 days later that they don't have it in stock anymore and that there is no ETA as to when they will ever be getting the motherboard in, yet they still took my money and offered no reimbursement or credit to my account on the http://www. [continued below]....
.....frys.com account profile .

I called http://www.Frys.com customer service line and told them about this issue and all they did was apologize for the inconvenience. At this point in time my confidence in this company had still yet to be tainted; I was still willing to wait for http://www.Frys.com to get the product in so i asked the big question...... When will you(http://www.Frys.com) be getting more GIGABYTE GA-890FXA-UD7 AM3 AMD 890FX SATA 6Gb/s USB 3.0 XL ATX AMD motherboards in and i was told they had no idea when and if they would ever get the that motherboard in. The only thing good that came out of the conversation was my money back except for the fact that they got their money the same day of purchase but my reimbursement will come back in 3 days not the same day.

Needless to say due to their piss poor inventory control and horrible customer service i will NEVER use this electronics company to make purchases EVER AGAIN. If you want that feeling of security and the confidence that your product will come in when its supposed to if ever i would without question NOT go to http://www.Frys.com

This report was posted on Ripoff Report on 03/07/2011 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/frys-home-electronics-computer-parts-accessories/san-jose-california-95112/frys-home-electronics-computer-parts-accessories-frys-home-electronics-computer-pa-703757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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