My wife and I were screwed by Fulfillment International Corporation, just like a lot of people here. But we haven't let it rest there. We have contacted the American FBI. The Detroit office covers the Michigan area (where FIC claim to be based) and they have asked for anyone who has been cheated by FIC to contact them, giving full information about how/where they were contacted by FIC, how much they have paid out and when, etc, etc. Give them as much information as possible.
Barclaycard (in the UK) are also investigating, so if you used a VISA/Barclaycard to purchase your holiday, contact them with the details as well.
Also, I don't know if anyone else noticed, but certainly on my creditcard statements, the money for FIC was sent out to a place called Hoofddorp in The Netherlands - NOT to the USA!! The Netherlands Board of Tourism have done some searching and it appears FIC are very active over there. Lots of people getting stitched up. The NBT and The Netherlands British Chamber of Commerce have recommended we all contact the police in Hoofddorp, as well as various consumer groups and the office of Fair Trading. All details below.
Let's get these guys!!
Detroit FBI Office
Barclaycard Customer Services
The police in Hoofddorp:
Politie Hoofddorp Basisteam Noord-Oost
PO Box 57
NL-2000 AB Haarlem
Tel +31 3435 78844 (this is the central number of the Netherlands' police, please ask for Hoofddorp department)
You could also consider to contact consumer organisations who offer advise in these matters:
Stichting Geschillencommissies voor Consumentenzaken (Arbitration board for consumer affairs) Surinamestraat 24 NL-2585 GJ The Hague Tel +31 70 310 5310 Fax +31 70 365 8814
Euregio European Consumer Centre
PO Box 6008
NL-7503 GA Enschede
Tel +31 53 460 5151
Fax +31 53 460 5147
Alternatively you can contact the International Section of the Office of Fair Trading:
Office of Fair Trading, International Section
2-6 Salisbury Square
London EC4Y 8JX
Tel. 020 7211 8000