Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to FundingEdge – Power2Fund
for its full commitment to quality customer service.
Ripoff Report's discussions with FundingEdge - Power2Fund have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. FundingEdge - Power2Fund listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
FundingEdge - Power2Fund's principal, Mr. Ron Hubbard, has informed us that his business philosophy is that his clients success are the heart of the business. [continued below]....
..... As a successful businessman, Mr. Hubbard feels it is critical for his team to listen to clients and respond accordingly. By putting customers first, Mr. Hubbard hopes to maintain a successful business both now and for many years to come.
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, FundingEdge - Power2Fund truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting timelines, and deliver on what they say they'd do.Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. The information provided in this report below is based on comments made by Ronda Hubbard during an onsite inspection held by a third party verification company with no biases toward FundingEdge – Power2Fund.
Funding Edge and Power2Fund our companies that assist clients with business financing and commercial real estate financing. Ronda Hubbard, Managing Director for Funding Edge and Power2Fund further explained, "our specialty is actually soft money and private money." With an array of knowledge in the finance industry their goal is to provide their clients with the resources they need to increase the profitability of their companies.
Leads for Funding Edge and Power2Fund our primarily attained through referrals from one of the 400 brokers in their database. Additionally, leads are generated through advertising in local newspapers and publications. Funding Edge and Power2Fund work business to business, once a business has expressed interest in their services they can reach out to the customer service team who can answer any questions they may have. Once the potential client is fully educated on their processes, the customer service team will then direct them as to the next steps in their professional relationship. CUSTOMER CARE & COMPLAINT RESOLUTION FROM FUNDINGEDGE – POWER2FUND
During the onsite interview, Ms. Hubbard was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Hubbard explained that if a client ever has a complaint it is because they didn't receive final financing, "we have to go off of what they provide us on the application." Funding Edge and Power2Fund must then prove the information is true, "if they say the value is at 500,000 then the value has to be 500,000 or thereabout." If the information is incorrect then they cannot provide the financing. However, Funding Edge and Power2Fund will help their clients in any way they can. When cases like this occur, "we work up a refund minus any expenses that we incurred, and send that out to them while communicating the issues."
When asked to comment on complaints posted on Ripoff Report's website Ms. Hubbard explained that the comments made were false, "they indicated that we ripped them off. That we took their money, that we didn't answer their phone calls...it was a fraudulent situation." Funding Edge and Power2Fund offered a detailed rebuttal on Ripoff Report's website proving that the comments were false. In order to assure future clients Ms. Hubbard stated that her companies have not only been in practice since 1998, but remained strong in their field. They have an A+ rating with the BBB, and were named one of the Top Ten Wonders in the San Antonio Business Journal.
Funding Edge and Power2Fund is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ms. Hubbard further explains by stating, "I think it's important just like the BBB. We have the opportunity to address complaints privately between parties without things being blasted on the internet because somebody was angry in the moment, and we have the opportunity to resolve those situations." FUNDINGEDGE – POWER2FUND LOAN TYPES
FUNDINGEDGE – POWER2FUND– STATEMENTS FROM SENIOR PROCESSOR APRIL HENDERSON "
- Acquisition & Development
- Bankruptcy and Foreclosures
- Bank Workouts & Discounted Notes
- Rate/Term Refinance
- Agriculture Land Program
- Debt Consolidation
- USDA Loans
- SBA Loans
We are one of the top commercial real estate & business finance firms in our industry and always strive to produce satisfactory results for our clients. We are able to achieve creative solutions through our knowledge and experience of the industry.
FundingEdge - Power2Fund's team have expressed that they feel confident in doing their job. FundingEdge - Power2Fund takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, ""FundingEdge - Power2Fund provides a positive work environment. Opportunities for improvement in the processes are encouraged and typically implemented quickly. There are growth opportunities within the company that provides room for personal growth and advanced learning. The management takes the time to listen and communicate with employees and customers"" Ripoff Report was pleased to learn that FundingEdge - Power2Fund's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. STATED IMPROVEMENTS FROM FUNDINGEDGE – POWER2FUND
FundingEdge - Power2Fund recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, FundingEdge - Power2Fund has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Lori McCollum, Ripoff Report is convinced that FundingEdge - Power2Fund is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that FundingEdge – Power2Fund meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. NOW TO THE ORIGINAL REPORT THAT WAS FILED
I was required by Funding Edge to pay a upfront fee of $2500 dollars for their assistance in obtaining a loan. After filling out the 1003 I was notified by the Selling broker the Owner decided to take the contract of another bidder and place my offer as a backup.
I contacted Funding Edge and spoke with one of it's owner(s) Rhonda Hubbard on March 12, 2014 concerning placing me file on hold due to the Property Owner accepting another contract to purchase the subject property. I was informed by Rhonda that it would be no problem just keep her apprised of the situation.
On May 21, 2014 I was informed by the selling Broker that the property was no longer available. I intern called Rhonda one of the Principle Owners of Funding Edge and requested a refund of my money, minus any cost incurred. Rhonda proceeded to explain that she would return my unused portion of Funds and that the request would go in on that same day.
As of June 27, 2014 and repeated calls to Rhonda Hubbard and Leon Hubbard (the Owners) I have gotten nothing but games and deception. It amazes me that they would ask the public to trust them with Multi Million dollor deals and they are playing games over $2,500.