Complaint Review: Furnaceparts.com - Internet
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- Author Confirmed
- Furnaceparts.com furnaceparts.com Internet U.S.A.
- Phone:
- Web:
- Category: Heating, Cooling & Ventilation
Furnaceparts.com Don't Buy ANYTHING from furnaceparts.com Internet
*REBUTTAL Owner of company: Rebuttal to Rodd Halls Story
*Consumer Comment: I don't know the company
Show customers why they should trust your business over your competitors...
Dont buy anything from these guys at furnaceparts.com. Even if the item you purchased is un-opened and in new condition, they refuse to exchange it for a different, less expensive, product. And dont even think about asking them for a refund!
(((ROR REDACTED)))
Roddhall
Whitefish Bay, Wisconsin
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 09/11/2007 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/furnacepartscom/internet/furnacepartscom-dont-buy-anything-from-furnacepartscom-internet-274006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Rebuttal to Rodd Halls Story
AUTHOR: Dp - (U.S.A.)
SUBMITTED: Wednesday, June 11, 2008
Our Customer Rodd Hall purchased a part from us in Sept. of 2007. Although it was a special order part and therefor not re-fundable under the terms of our return policy, (*which he had to agree to in order to complete his order on our web site)
We emailed him the following msg. "Send me the part back and I will give you the price of the part back and eat the re-stock fee. As you agreed, The shipping is non-refundable and you must send it to us pre-paid in the unopened pck. in NEW and unused condition. I will refund back to your card what you paid less shipping."
It is now 6/11/2008 and Mr. Hall never returned the part. It appears he was more interested in slander of a merchants reputation then an amicable resolution to his problem. At this point, as it has been 9 months since we offered him the opportunity to return the part, the offer is rescinded.
We are proud of our reputation, you can view a list of our satisfied customers at www.furnaceparts.com/testimonials.htm
#1 Consumer Comment
I don't know the company
AUTHOR: Susan - (U.S.A.)
SUBMITTED: Tuesday, September 11, 2007
I don't know the company but the return policy at http://furnaceparts.com/returns.htm says it all, sorry you didn't read it first.
"Our Return Policy Described
*Before you buy, be certain you are ordering what you want. All sales are final and "AS IS" with the following exceptions; "
Then the exception go on to twist and turn. Reading that I wouldn't order a furnace filter from these people.
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