Furniture Outlet World, Inc. NC Ashley Furniture, Steve Williams @ Furniture Outlet World I ordered two light tan sofa beds and got two dark reddish brown ones, they won,t take them back. North Myrtle Beach South Carolina

Purchasing furniture from a website, catalog, or anything other than seeing it in person carries a level of risk that the consumer takes on themself.  Upholstered fabrics will have visual variances depending on the lighting of the room they are in and the level of natural light or synthetic light.  Studio photography is done to depict fabrics as naturally as can be shown, but professional lighting is very different than lighting used in most homes.

The bottom line is this:  If a customer chooses to purchase a piece of upholstered furniture from a website, catalog, or other image rather than to see that product in person, then they should expect that product to have subtle variances in color, texture, size, functionality, etc than what the customer saw in the photo image.

Manufacturers such as Ashley have strict standards to limit color variations in the fabrics they sell on upholstered furniture.  They always suggest that customers go to a furniture store and see the furniture in person before making a product selection.  

Though Ashley does sell products through website marketers, they prefer to sell and distribute their products through reputable furniture stores who display furniture in decorated showrooms.  Those retail stores provide assistance to customers to help with their purchase decisions, and they provide service after the sale to handle issues that may cause a customer to be unhappy with their purchase.

Customers who decide to purchase online from website e-tailers do so at their own risk.