Future Payment Technologies DBA of Crescent Processing Company and Park Central Company. They charged my account without authorization from me. Causing problems with my bank account Dallas Texas

I am a new rep with company and they are awesome. This person stated they they tried to return and talk to a supervisor but keep getting sent to voicemail. When I got started i was assigned to a Corporatr Manager. Wa stay in constant contact everyday. I have a direct number to call him. On time I called and it fowarded the call to his mobile phone. This individual obviosley never establihed initial contact with his leader. I speak with my upline @ least 5 times a day. He is always available and just a phone call away. If this person would have done thing in order he would have gotten desired results.

We regret that you had this experience and our goal at Future Payment Technologies is to do everything possible to clearly communicate all policies and procedures whenever we enter an agreement for agents to resell our services.

When sales agents enter an agreement with us to resell our services, they are all provided with acknowledgement forms that must be signed.  A part of this form includes disclosure of where we set appointments in their region along with specific terms about the training tablets we provide. Appointments to meet with prospective merchants are typically set within a 20 mile radius from a rep’s region, and we try to set multiple appointments within the same day and within the same region to maximize the agent’s revenue earning potential.  

Additionally, every new sales agent is provided with a tablet for training.  They also use these tablets in the field as they sign up new merchant accounts. We disclose in their paperwork that, should they terminate their agreement to sell our services, they must send the tablet back within 14 working days.  We also include a return shipping label whenever we ship a tablet to a new sales rep…that way, no agent should ever have to pay for return shipping. 

Once we receive confirmation that an agent has terminated their agreement to sell our services, we follow up with three communication attempts – via email and phone as a courtesy reminder to ship back the tablet. If we hear back from the agent, we will delay deductions to give them sufficient time to ship back the tablet.  If we do not receive the tablet back within 14 days, it is our policy to deduct funds to cover the cost of the training tablet and this occurs in three separate deductions at $233 each. This is disclosed upfront as our agents sign their agreements. 

Please know that our continued goal is to always remain transparent and properly disclose correct and accurate information to our agents.