• Report: #447276

Complaint Review: FWM Laboratories (Acai Berry Detox)

  • Submitted: Tue, April 28, 2009
  • Updated: Mon, May 04, 2009

  • Reported By:Valrico Florida
FWM Laboratories (Acai Berry Detox)
3007 Greene Street Hollywood, Florida U.S.A.

FWM Laboratories (Acai Berry Detox) continuing to withdraw funds from my account Hollywood Florida *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*Consumer Suggestion: Fast and easy solution

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I ordered the acai berry detox, which was a trial offer that required only the cost of shipping & handling. You must decide in 15 days if you like the product or send what is left to receive a refund. I received the product on 4/1 and the full amount of $87.13 was taken from my account on 4/13 (From the title Topberry colon health).

To send what's left, you must call to get a RMA #. The # that is on the original site (Which I can no longer open) was 1-866-949-0138. The # on my bank account was 1-866-955-4110. When I attempted to call, the first prompt asks for your credit card #. After being skeptical of them, I did not feel comfortable with doing that (After reading other posts about being told the bottle could not be open to receive a refund, or they cannot guarantee a refund).

I decided to try and handle the situation via e-mail so I can make sure I have a paper trail. When I called one of the numbers above, there was a reference to www.myordersupport.com. I typed in that address, had to inquire about a password, which I don't remember issuing. When doing that, there was an option to cancel my order. I clicked on that option. There was no confirmation page indicating the cancellation was successful, nor was there an e-mail. I attempted to sign back on again and got a message that there was no account with that e-mail address. Hopefully that means it truly was cancelled.

In checking my account today, 4/28, I also received many charges from topberry colon health ($1.95 &$0.01 atm fee, $2.00 & $0.02 atm fee, and $83.18 & $0.83atm fee. It hasn't even been a month since my last charge. I am going to attempt to dispute this with my bank.

Valrico, Florida

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder
Author of www.ripoffrevenge.com

Rip-off Report
PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 04/28/2009 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fwm-laboratories-acai-berry-detox/hollywood-florida-33020/fwm-laboratories-acai-berry-detox-continuing-to-withdraw-funds-from-my-account-hollywood-447276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Fast and easy solution

AUTHOR: Pedro Tran - (U.S.A.)

You can resolve this issue by sticking on the first no. you got, which is 866-949-0138. This is a certified fwm helpline. Seek help from operators on standby. You can process cancellation of your subscription with no difficulty.
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