Complaint Review: FWM Laboratories, AcaiBerry Detox - Hollywood Florida
- FWM Laboratories, AcaiBerry Detox 3007 Greene Street, Hollywood, Florida U.S.A.
- Phone: 866-949-0138
- Web:
- Category: Weightloss Programs
FWM Laboratories, AcaiBerry Detox I cancelled auto delivery. They charged my VISA $87.13 and won't credit my account. Hollywood Florida
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I've talked with FWM customer service representatives four times.
The first person, Jenny, assured me that my card would be credited. After 10 days, I called back and was told it takes 10-12 business days for the refund to be credited.
Today, 22 days later, I talked with someone who told me that I had been given false information. When I asked why they would have someone working for their company who was giving false information, he said she had probably been fired. I asked to speak to his supervisor, was on hold for way too long, and finally hung up.
I then called back and talked with Rei who said he would file a request for a refund and asked if I would like to have the email address where he would be sending his request.
He gave me and I just sent an email to: fwmcancellations
I explained my situation and told them I expect an immediate response and VISA credit. I also told them I wouldn't go away quietly so...we'll see.
Connie
Lubbock, Texas
U.S.A.
This report was posted on Ripoff Report on 01/27/2009 03:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fwm-laboratories-acaiberry-detox/hollywood-florida-33162/fwm-laboratories-acaiberry-detox-i-cancelled-auto-delivery-they-charged-my-visa-8713-a-416943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
This phone no. is for real; can really fix your financial problems
AUTHOR: Garland Douglas - (U.S.A.)
SUBMITTED: Sunday, March 22, 2009
I read from your report that you already called several representatives and things haven't solved yet. I was a Acai Berry product subscriber before but decided not pursue it after a month. Among the telephone lines I used, 866-949-0138 was the one that worked. There was a friendly operator present on the line who canceled my order and granted me a refund.
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