Acai Berry FWM Labratories This company charged by debit card $87.13 for something I never ordered! Hollywood Florida

I ordered the free sample and was charged $3.95 like they promised, only to find 2 weeks later, they charged my account $87.13. When I called to speak to someone about this, I was told that she does not handle the billing. She said she would cancel my subscription, but she could not credit my account, I never ordered a subscription of anything! I asked for a phone number to billing, she said she did not have one, that I had to go online to www.billing@fwmlabs.com. That is not a billing website where I could straighten this out.

I asked to speak to a supervisor and she said the supervisor would tell me the same thing, she was rude and did not want me to speak to a supervisor, but put me on hold for one. After 25 minutes, I finally hung up.

I found it very odd that she could not give me a phone number to billing and she could cancel my so called "subscription" but not credit my account for the charges that should have never been put on there. Now I have to stop all transactions to my account and hope that they haven't charged my account any more before I can do this.

Sheryl
Southbury, Connecticut
U.S.A.