Report: #491435

Complaint Review: FWM Labs

  • Submitted: Mon, September 07, 2009
  • Updated: Mon, January 11, 2010
  • Reported By: Debbie — youngstown Ohio USA
  • FWM Labs
    3007 Green Street
    Hollywood, Florida
    United States of America

FWM Labs I signed up to receive a 30-day trial of an Acai product, $2.79 was taken from my checking account for S&H, I have received nothing, and cannot get answers from anyone. Hollywood, Florida

*Consumer Comment: The real bad guys behind this scam

Show customers why they should trust your business over your competitors...

I am yet another victim of a "free-trial" scam. I was presented an advertisement for an Acai X3 product. The offer was for a 30-day supply with a 14-day free trial if I paid only shipping and handling. It seemed legitimate. I am not stupid, and not a consumer who "falls" for "free" offers. It seemed to explain a very simple way to cancel further shipments if not satisfied.

The website in my browser was When I try to get on that link, it says name is invalid.

I placed my order on August 25, 2009. The $2.79 S&H charge was taken from my checking account on August 28, 2009. It is September 8, 2009, and I have received absolutely nothing from the company. I began calling the numbers that appeard on my checking account statement: 866 949-0138 and 800 232-9371 on September 4, 2009 when I became suspicious about the fact that I hadn't received anything, and I knew the "14-day free trial" was ending soon.

When I call the numbers, I am told that I can check the status of my order online at: or I've tried repeatedly both of these websites. When I enter the information that it asks for: last four credit card numbers, shipment number(which I don't have, because I received nothing), zip code, and e-mail address, I am told it cannot find my account.

I then return to trying the phone numbers that I have been given. First of all, I can barely understand the people I have spoken with. Second of all, I have given my name, e-mail address, zip code, last four numbers of my credit card, order date, billed date............MIRACULOUSLY, my account and order cannot be located.

The last woman I spoke with(who had a name I cannot pronounce), kept insisting that I fax them a copy of my billing statement. I repeatedly told her I did not have a billing statement due to the fact that I had received nothing.

My main question(which none of them seemed to hear) was that if they had my information to take the $2.79 out of my checking account for shipping and handling, how did they not have my information now?????? I have yet to get a straight answer about that.

I have been online for days now trying to find out how to stop this company from taking further money from my checking account. Sadly, I feel the only option I have at this point is to pay $35.00 that I do not have to stop payment to this company from my bank account.

I am absolutely furious about this whole situation, and I hope that this company is stopped very soon from victimizing anyone further.

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This report was posted on Ripoff Report on 09/07/2009 07:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

The real bad guys behind this scam

AUTHOR: patkl - (United States of America)

The real scammers and bad guys behind these schemes are the call centers that do the actually calling and taking of your credit card information.
One of the main Telemarketing companys operating these schemes through a large Call Center in Florida is Impulse Marketing LLC. They sell Acia Berry Detox, Colon Cleanse and a hundred other products. This company is run by some guys with a long history of failed businesses. I found out some of the owners or operators of Impulse are Joseph A. Montalbano, Jason Peterson from Utah, and Matthew Argall, all in the Tampa area. All of these guys have had run ins with the law and many of their floor managers and telemarketers have criminal backgrounds and are currently on work release programs from local jails and live at halfway houses in the Tampa area. I have been in contact with some former employees that have confirmed this as well as pulling police and court records showing the criminal arrests and backgrounds of these guys.

Nicholas Congleton is one of the partners of this operation. He and his company Suncoast Vacataions is currently under investigation by the Florida Attorney General and has reports filed here on Ripoff Reports. Congleton has had the state shut down a number of his previous businesses.

Impulse Marketing LLC Headquarters:
3985 Gateway Centre Blvd
Suite 200
Pinellas Park, FL 33782
Telephone: (727) 210-4715
Fax: (727) 210-4721

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