Complaint Review: FWM Labs
- FWM Labs
3007 Green Street
United States of America
- Phone: 8669490138
- Category: Weightloss Programs
FWM Labs I signed up to receive a 30-day trial of an Acai product, $2.79 was taken from my checking account for S&H, I have received nothing, and cannot get answers from anyone. Hollywood, Florida
*Consumer Comment: The real bad guys behind this scam
I am yet another victim of a "free-trial" scam. I was presented an advertisement for an Acai X3 product. The offer was for a 30-day supply with a 14-day free trial if I paid only shipping and handling. It seemed legitimate. I am not stupid, and not a consumer who "falls" for "free" offers. It seemed to explain a very simple way to cancel further shipments if not satisfied.
The website in my browser was processcartcenter.com. When I try to get on that link, it says name is invalid.
I placed my order on August 25, 2009. The $2.79 S&H charge was taken from my checking account on August 28, 2009. It is September 8, 2009, and I have received absolutely nothing from the company. I began calling the numbers that appeard on my checking account statement: 866 949-0138 and 800 232-9371 on September 4, 2009 when I became suspicious about the fact that I hadn't received anything, and I knew the "14-day free trial" was ending soon.
When I call the numbers, I am told that I can check the status of my order online at: myshipmenthelp.com or myordersupport.com. I've tried repeatedly both of these websites. When I enter the information that it asks for: last four credit card numbers, shipment number(which I don't have, because I received nothing), zip code, and e-mail address, I am told it cannot find my account.
I then return to trying the phone numbers that I have been given. First of all, I can barely understand the people I have spoken with. Second of all, I have given my name, e-mail address, zip code, last four numbers of my credit card, order date, billed date............MIRACULOUSLY, my account and order cannot be located.
The last woman I spoke with(who had a name I cannot pronounce), kept insisting that I fax them a copy of my billing statement. I repeatedly told her I did not have a billing statement due to the fact that I had received nothing.
My main question(which none of them seemed to hear) was that if they had my information to take the $2.79 out of my checking account for shipping and handling, how did they not have my information now?????? I have yet to get a straight answer about that.
I have been online for days now trying to find out how to stop this company from taking further money from my checking account. Sadly, I feel the only option I have at this point is to pay $35.00 that I do not have to stop payment to this company from my bank account.
I am absolutely furious about this whole situation, and I hope that this company is stopped very soon from victimizing anyone further.
This report was posted on Ripoff Report on 09/07/2009 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fwm-labs/hollywood-florida-33021/fwm-labs-i-signed-up-to-receive-a-30-day-trial-of-an-acai-product-279-was-taken-from-m-491435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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