• Report: #418108
Complaint Review:


  • Submitted: Fri, January 30, 2009
  • Updated: Fri, January 30, 2009

  • Reported By:gilbert Arizona


REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

After reading about the acaiberry detox on several websites, I decided to order some. The deal was to get a 1 month trial offer for $3.95 which was for S&H. I ordered the product on October 24 and expected to get it in 5-7 days. On Novermber 24, I had still not received the product and my debit chard was charged $87.13.

At that time I tried several times to get thru to a person at the 866 number listed on my bank statement where the charged was posted. Each time I called, I received a message that the mailbox was full. One time out of at least 30 I was able to get thru (you must call early in the day) at which time I left a message and asked for a call back. That never happened.

At this time I contacted my bank and they sent me a complaint form to try and recover my money back and they suggested that I cancel my debit card and get a new one. While I was in the process of doing this, F.W.M labs was able to deduct another $87.87 from my account on December 24th but this time there was a differant phone number. In the meantime the bank reviewed my complaint and refunded the first amount.

I have called this company at lease 25 times and each time have tried to talk to differant non english speaking people who pretend to not understand what I was talking about. When I ask to speak to a supervisor, they hang up on me. Finally on January 12, 2009 I received the shipment of pills. I again called to get a return authorization number and an address to send the return to. I shipped this back to them via FEDEX so that I had a tracking number for the return. Two days after doing the shipment I was notified by FEDEX that the address they gave me was not a good address. Again I called the company and was able to provide FEDEX with a correct address. This change in address will cost me an additional $10.00 but it did arrive at the correct location on 1/14/09. I began calling them again on that day and have been trying to get the $87.87 back since that time.

I have called every day and they say that they are working on it with their billing department. This has been an exhausting chore and I hope it will end soon. I have filed another complaint with my bank and hope this ends soon.

gilbert, Arizona

This report was posted on Ripoff Report on 01/30/2009 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/fwm-labs/north-miami-beach-florida-33162/fwm-labs-fraud-unauthorized-debit-card-charge-north-miami-beach-florida-418108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on F.W.M. LABS

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?