• Report: #604985
Complaint Review:

FYE Backstage Pass

  • Submitted: Wed, May 19, 2010
  • Updated: Thu, January 05, 2012

  • Reported By: Sarah — Phoenix Arizona U.S.A.
FYE Backstage Pass
Phoenix AZ Phoenix, Arizona United States of America

FYE Backstage Pass Fraud, deceptive practices Phoenix, Arizona

*Consumer Comment: This happened to Me

*UPDATE Employee: I Second That Motion

*UPDATE EX-employee responds: used to work for the company

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After seeing my bank account in a negative status I looked up the last transactions only to find a debit from "FYE*VIP" for $11.99. Yes, obviously my funds were already low as it was the day before payday. However, this fraudulent charge caused me to bounce a check and then incur both insufficient funds fee's as well as overdraft fee's. Im outraged. I called the customer service number and the lady (who sounded like she was in India) said she would be happy to cancel the service. I told her I never signed up for anything, and when she called me by my husband's name I realized what had happened. He must have said yes to some free trial of some sort and then this company captured the debit card number and began billing. I told her I would dispute with my bank and she said that was fine, as her legal department would verify he agreed to this. If this company is so legit, why do they have to backdoor people in order to get them to sign up for this bogus thing? We never recieved anything in the mail, or and discount card. So what the hell are they claiming we signed up for? This practice should be stopped! This is fraud, deception, and absolutely disgusting business practices. Im still going to dispute this with my bank!  Please, do NOT sign up for any "Free Trials" EVER!!!! (my husband got an earfull from me when he got home)

This report was posted on Ripoff Report on 05/19/2010 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fye-backstage-pass/phoenix-arizona-85027/fye-backstage-pass-fraud-deceptive-practices-phoenix-arizona-604985. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

This happened to Me

AUTHOR: Kelly - (USA)

A very similar situation happened to me with a "Free trial membership" that went completely wrong and Trans World Entertainment essentially stole anywhere from $240-300 from my credit card account.  You can read my story here:  http://www.ripoffreport.com/credit-card-fraud/trans-world-entertai/trans-world-entertainment-f-y-b3132.htm

Help stop scams!  Never sign up for "free trials" because nothing is really free, avoid using credit cards at stores like these so you cannot be unknowingly sign-up for subscriptions, or never shop at these stores in protest.  All the stores in my general area that are TWE affiliates have closed down due to going out of business.  Let's try to make the rest of them shut down too.  Consumers are angry and this company needs to be brought to justice for it's fraud!
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#2 UPDATE Employee

I Second That Motion

AUTHOR: Reach110 - (United States of America)

Current employee of FYE, and can vouch for every word both of the above have said, especially the constant hounding to get those accursed "drivers." I have been violently against them since I began working there a little over a year ago, and I have seen my hours at the store cut DRASTICALLY as punishment. I have written a full review of my time at the store on my blog, if it interests you: http://reach7.blogspot.com/2011/04/for-your-entertainment.html. Don't shop there if you can help it.
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#3 UPDATE EX-employee responds

used to work for the company

AUTHOR: anonymous - (United States of America)

I used to work for an fye store in California and I definitely feel for you.  The fact of the matter is, the company puts a massive amount of pressure on their employees to make these types of sales to make extra money.

At the store I worked at, if we didn't make a certain number of these particular sales (or "drivers" as it was called), we would be written up.  I cannot disagree with this practice more because, quite simply, we cannot control the number of customers that come in our store and we also don't have Jedi mind powers to get people to get these drivers.

I've even had a customer yell at me to stop trying to sell him the Backstage Pass VIP.  Let me tell you, that's not a good feeling.  I felt pressured to try to get him to purchase it because my manager was standing right next to me watching me ring people up as if I were a new employee even though, at that time, I had passed my one year mark.  I worked for the company, in total, for 2 and a half years.

We were required to offer something to each and every customer and we also could not let a customer walk out of the store with just one item in their bag.  We had to keep our average units per transaction at a 2.5, minimum.

The drivers that we had to offer were the Backstage Pass, the Backstage Pass VIP, magazines, reservations for movies and music coming out soon, special orders for anything not in the store, and finally, product replacement plans for just about everything sold in the store.

The Backstage Pass is an annual discount card (NOT a credit card) that is scanned at the register with each purchase (or your information will be looked up in the system if the customer doesn't have the card with them).  This one isn't SO bad compared to the other drivers (will be explained next).  It costs $25 per year with no automatic renewal, as it can be purchased using cash as well as a credit card.  The benefits are 10% off everything in the store and 20% on the customer's birthday, if they come in that day.  This card is a good buy if you're a frequent customer to the store, but if you're one of those people that only goes to the store once in a while, it's a rip-off.  I think the card should be free, but the company is way too stingy for that.

The magazine offer is you sign up for a two month free trial  for up to three magazines from the list and if you decide to keep it, you start paying for it.  If you decide you don't want it, you call or log on the internet to cancel.  The catch?  The phone cancellation takes about 15 minutes to do and even though its automated, that stupid computer voice STILL tries to get you to sign up for other magazines so you have to keep saying "No" over and over again.  Also, when you are offered this driver, you'll be using a credit card because the company is hoping you'll forget to cancel and automatically bill your card until you do cancel.  It's not going to be offered if you're paying cash for the merchandise.

Special orders and reservations aren't bad at all.  The only thing is there's a $5 deposit to be made for either one, but it goes toward the cost of the cd/dvd.  The special orders also require a $1 special order fee, but it's still only a dollar.  Not too bad, but there shouldn't be a special order fee.

Nobody ever signs up for the product replacement plan.  It's useless.  Enough about that.

I've saved the best for last:  The Backstage Pass VIP card.  Once again, it is NOT a credit card, simply a discount card.  Similar deal as the Backstage Pass, except, like with the magazines, if you're offered this, you're using a credit card with your purchase.  The reason being is if you decide to keep it after the free one month trial, you get billed $11.99 per month until you cancel it.  That's as much as my cell phone bill, and I get more benefits from my cell phone provider than anyone would with this stupid card.  You have to remember to cancel, once again, either by phone or online.  If you cancel by phone, you get someone who barely speaks English and speaks so fast you can barely understand them.  They will try to get you to keep it and keep you on the phone for about ten minutes, even though employees will tell you it takes "just a couple of minutes".  Don't ever sign up for this one.

Why is a music store trying to sell us all this garbage?  As a customer in music stores, all I want to do is get my music and go.  Plain and simple.  I don't want to sign up for anything.  I have the regular Backstage Pass because, even though I don't work there anymore, I still work nearby and still shop there as I'm a big music fan and this is the closest music store to me.

As far as being an employee there, don't ever apply for a job there.  I worked there for two and a half years and I was only given about ten hours per week at $8.50 per hour.  Never got a raise, never even had a review by my manager.  

All of these drivers can be very overwhelming for the customer, so I tried to limit what I offered to no more that two drivers per customer, but my manager didn't like that very much.  I didn't care, though.  We were selling music, not cars, for crying out loud.  Transactions should be simple; scan the bar code, swipe the card/take the cash and give whatever change appropriate, bag the merchandise and say "Have a nice day."  That's it.

I got "Employee of the Month" once and you know what my reward was?  Nothing but acknowledgement.  When I asked my manager what exactly it meant, she simply said, "Oh, that just means I didn't have to write you up for not making any drivers."  No raise, no bonus, not even more hours to work.  Swell.  That's not even like a pat on the back.

Seriously, no matter how bad you're hurting for money, don't apply for a job here.  Chances are they aren't hiring anyway.
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