Galaxy Member Benefits I recieve grant they deposit my account, they deduct amount after send grant, they never sent grant, took my money. Palm Harbor Florida

I was contacted be a company offering me a lot of free stuff too. I never did receive the free stuff, but I did get a membership to Galaxy Member Benefits. When I called them to see why I never got anything, they told me that it was a marketing company that called me. Galaxy did give me a free month though, and the coupons you can print out are really worth the 19.95 I was charged. So I really think that people need to keep in mind that when a telemarketer offers you something, they usually arent calling from the company, just hired by the company to call people.

I am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception through the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.

We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.

In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.


Thank You and let us make it right,
Suzanne
Galaxy Member Benefits