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Report: #662195

Complaint Review: Galloway Tires - Fort Smith Arkansas

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  • Reported By: RJ — Van Buren Arkansas United States of America
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  • Galloway Tires 720 Towson Avenue Fort Smith, Arkansas United States of America

Galloway Tires Charges You For Their Mistakes!!! Fort Smith, Arkansas

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My truck had broke down one day and would not start up. Called my grandfather since I got the truck from him and explained the problems I was having. Come to find out my grandfather had the same problem several years ago and explained to me that the part that went out was the distributor. He told me to tell the mechanic that the problem is the distributor and not the fuel pump. Upon taking it to Galloway and explaining the issue to them they then dove in and called me back and said that the problem was the fuel pump. I then told them that it wasn't and that it was the distributor and told them my grandfather had fixed it before and knew the exact problem. They then reassured me that the fuel pump would fix my problem, even guaranteed it. So I shelled out the $420 + tax and went on my way.

Several days later the truck broke down again, with the same problem it was having when I first took it to Galloway. I then called Galloway and let them know I was having a problem again. Got the truck down there and a few days later they called me and said that the problem was the distributor. Asked them if they were going to pay for it since they ignored my original explanation of the problem and took it upon themselves to fix it. They said that I would have to talk to the boss about it. When I got a hold of him he then stated that all he could do would be waive the parts and Labor and that instead of $225 + tax it would cost $150 + tax. When picking up the truck I asked what exactly the cost included. He stated that it was the discounted price of the part and Labor, after he said that it was waived.. So he lied about waiving the part and Labor and I still had to pay for the mistake they made.. Do not use Galloway for your repairs ever!!! 

This report was posted on Ripoff Report on 11/15/2010 02:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/galloway-tires/fort-smith-arkansas-72901/galloway-tires-charges-you-for-their-mistakes-fort-smith-arkansas-662195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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