Galpin Ford Raising the bar of bad customer service. Los Angeles California

Raising the bar of bad customer service.

In late 2011, I purchased a 2005 Aston Martin DB9 that had only 40,000 miles and only one previous owner. Before I purchased it, I took it Galpin Ford to get a test on the car to make sure there were no issues and everything was in excellent condition. The test came out perfect and they highly recommend I buy the car.

Since I purchased the car I have had it serviced regularly and on time to make sure everything continued to stay in top condition. I have been extremely loyal to Galpin and never took the car elsewhere. Every year I spent about $5,000 for services and maintenance expenses that they required of me. For the last 3 years, the engine to my knowledge has been in perfect condition.

In December of 2013, I paid about $4,500 to take care of some issues with the car … another maintenance check. The manager then told me that the car would be set for at least a year.

In April 2014 I noticed the car making a ticking noise. I spent $200 on a diagnostic for the car and was told that there was a cylinder misfire, which would cost about $4,500. I told them I was not happy about this (especially considering the statement made the previous December 2013). I felt this was a lot of money that could have been prevented had they done a better check in December.

On my way home, the ticking noise got louder and the car was riding extremely rough. When I had it towed to Galpin the mechanic confirmed that the engine was BLOWN AND DESTROYED. When they contacted Aston Martin to help with this matter 2 weeks later, I was truly insulted when Galpin said the engine would cost $35,000 and they are only willing to give me a $700 credit. In talking further to one of the managers they said they would do their best by waiving an extra $500 for total $1200. Again I feel that this is an insult. Here we are months later and I am tired of getting the runaround every time I try to get an answer.

I only drove the car 12,000 miles and it makes no sense for it to have a little over 50,000 miles total (with constant service and attention) to break down. The car clearly did not meet expectations or its standard lifespan considering how much I paid for both the car and maintaining it.

In Conclusion, they promised that they would work with me. In total I have been working on this for 2 months and Galpin Ford has just been wasting my time and energy.

As for Aston Martin, unfortunately they haven’t responded to my emails so far. Needless to say I am a very disappointed customer and I highly recommend that you never work with these 2 companies.