• Report: #453835
Complaint Review:

GameFly, Inc. - Customer Service Dept.

  • Submitted: Wed, May 20, 2009
  • Updated: Thu, May 21, 2009

  • Reported By:Unknown South Carolina
GameFly, Inc. - Customer Service Dept.
3000 Ocean Park Blvd. Santa Monic, California U.S.A.

GameFl - Customer Service Dept. GameFly - Customer Service Dept. Santa Monica California

*UPDATE Employee: Customer Service Information and Phone Number

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Hello There Everyone,

I've read all of the complaints in this Forum about GameFly and I can understand your frustration. I hate to say it, but they really don't have much of a GameFly Customer Service Department. We have tried numerous emails to get one of our issues resolved, and it's unfortunate, as I consider the convenience of renting Games online easy - more affordable (it would seem), etc.

They also have problems in their shipping dept. as it normally takes almost a week for the games to arrive to your home/office. If one takes the normal shipping rate of 4-7 days for arrival and return, that is anywhere from 8-14 days for a game to be received/sent back thus allowing the new game in your que to be shipped next.

If you do the Math, you are basically renting on average a game every other week at $11 per game (basic sign up plan). Then if you have a game lost by their shipping dept. in their warehouse, then all of a sudden it becomes "YOUR" problem. Thus far I haven't been too pleased with their operations and even less impressed w/ their Customer Service Dept.

If your like me, voice your opinion. Listed below is the contact phone number, the address and phone ext.s for some of the CEO & Management Personnel.


GameFly, Inc.
3000 Ocean Park Blvd.
Santa Monica CA.

Main # (310) 664-6400
Fax # (310) 202-1228

Sean Spector - Ext. 2052
Dave Hodess - Ext. 2012

Unknown, South Carolina

This report was posted on Ripoff Report on 05/20/2009 04:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gamefly-inc-customer-service-dept/santa-monic-california/gamefl-customer-service-dept-gamefly-customer-service-dept-santa-monica-california-453835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Service Information and Phone Number

AUTHOR: Backwardsrunner - (U.S.A.)

We offer a number of ways to reach GameFly's Support Team. Our primary support offering is through email where we have representatives respond to emails seven days a week from 8am to 6pm pacific. We also provide online chat to interact directly Monday through Friday 9am to 4pm pacific and phone support at Monday through Friday 1-888-986-6400 9am to 1pm pacific.
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