Report: #453835

Complaint Review: GameFly, Inc. - Customer Service Dept.

  • Submitted: Wed, May 20, 2009
  • Updated: Thu, May 21, 2009
  • Reported By: Unknown South Carolina
  • GameFly, Inc. - Customer Service Dept.
    3000 Ocean Park Blvd.
    Santa Monic, California

GameFl - Customer Service Dept. GameFly - Customer Service Dept. Santa Monica California

*UPDATE Employee: Customer Service Information and Phone Number

Show customers why they should trust your business over your competitors...

Hello There Everyone,

I've read all of the complaints in this Forum about GameFly and I can understand your frustration. I hate to say it, but they really don't have much of a GameFly Customer Service Department. We have tried numerous emails to get one of our issues resolved, and it's unfortunate, as I consider the convenience of renting Games online easy - more affordable (it would seem), etc.

They also have problems in their shipping dept. as it normally takes almost a week for the games to arrive to your home/office. If one takes the normal shipping rate of 4-7 days for arrival and return, that is anywhere from 8-14 days for a game to be received/sent back thus allowing the new game in your que to be shipped next.

If you do the Math, you are basically renting on average a game every other week at $11 per game (basic sign up plan). Then if you have a game lost by their shipping dept. in their warehouse, then all of a sudden it becomes "YOUR" problem. Thus far I haven't been too pleased with their operations and even less impressed w/ their Customer Service Dept.

If your like me, voice your opinion. Listed below is the contact phone number, the address and phone ext.s for some of the CEO & Management Personnel.


GameFly, Inc.
3000 Ocean Park Blvd.
Santa Monica CA.

Main # (310) 664-6400
Fax # (310) 202-1228

Sean Spector - Ext. 2052
Dave Hodess - Ext. 2012

Unknown, South Carolina

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#1 UPDATE Employee

Customer Service Information and Phone Number

AUTHOR: Backwardsrunner - (U.S.A.)

We offer a number of ways to reach GameFly's Support Team. Our primary support offering is through email where we have representatives respond to emails seven days a week from 8am to 6pm pacific. We also provide online chat to interact directly Monday through Friday 9am to 4pm pacific and phone support at Monday through Friday 1-888-986-6400 9am to 1pm pacific.
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