Complaint Review: GameFly, Inc. - Customer Service Dept.
- GameFly, Inc. - Customer Service Dept.
3000 Ocean Park Blvd.
Santa Monic, California
- Phone: 310-664-6400
- Category: Video Stores
GameFl - Customer Service Dept. GameFly - Customer Service Dept. Santa Monica California
*UPDATE Employee: Customer Service Information and Phone Number
I've read all of the complaints in this Forum about GameFly and I can understand your frustration. I hate to say it, but they really don't have much of a GameFly Customer Service Department. We have tried numerous emails to get one of our issues resolved, and it's unfortunate, as I consider the convenience of renting Games online easy - more affordable (it would seem), etc.
They also have problems in their shipping dept. as it normally takes almost a week for the games to arrive to your home/office. If one takes the normal shipping rate of 4-7 days for arrival and return, that is anywhere from 8-14 days for a game to be received/sent back thus allowing the new game in your que to be shipped next.
If you do the Math, you are basically renting on average a game every other week at $11 per game (basic sign up plan). Then if you have a game lost by their shipping dept. in their warehouse, then all of a sudden it becomes "YOUR" problem. Thus far I haven't been too pleased with their operations and even less impressed w/ their Customer Service Dept.
If your like me, voice your opinion. Listed below is the contact phone number, the address and phone ext.s for some of the CEO & Management Personnel.
3000 Ocean Park Blvd.
Santa Monica CA.
Main # (310) 664-6400
Fax # (310) 202-1228
Sean Spector - Ext. 2052
Dave Hodess - Ext. 2012
Unknown, South Carolina
This report was posted on Ripoff Report on 05/20/2009 04:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gamefly-inc-customer-service-dept/santa-monic-california/gamefl-customer-service-dept-gamefly-customer-service-dept-santa-monica-california-453835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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