• Report: #1081366
Complaint Review:


  • Submitted: Tue, September 03, 2013
  • Updated: Tue, September 03, 2013

  • Reported By: Susan — Zephyrhills Florida
Po Box 60400 Palo Alto, , California USA

GameKnot.com, Chess.com GameKnot Cancelled My Account For No Reason Whatsoever Palo Alto, California

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Initial Complaint Filed with the

  • BBB of Silicon Valley
  • 1112 S Bascom Ave
  • San Jose, CA 95128-3507
  • (408)278-7400
  • info@bbbsilicon.org


I have not gone against any of gameknot policies, or their terms & aggremment, yet they have flagged my account and are telling me I must pay to play.
Detailed Complaint
I have been a member since 2006 (7yrs). I have always had a paid membership, until their software deducted 150 points from my score.
I contacted them many times but hey refused to investigate my complaint. For the past couple of years I have used their free membership because they would not look into the malfunction of their software.
Since 2006 I have never broken any of their policies. I simply play chess and chat with the friends I've made online, while playing. A week ago a player, username Randy and I were playing chess. He obviously had 2 accounts on his computer.
That isn't allowed. I found out because he substituted my username for his 2nd account username - randy2.  I informed of this. He scoffed. I resigned the game. He challenged me to another and I placed him in the "Ignore" category so he would not bother me again. I was not going to break any policy. Now that they have flagged my account, I'm starting to think they used Randy to set me up, knowingly playing chess with someone who has 2 accounts.
I cut & pasted all correspondence between Randy and my self, and will submit it right below. Thru the years I've been informed of others who were tossed out for frivolous reasons, so I saved this correspondence right below, to protect myself against gameknot and any of their future accusations against me. I guess I was correct in doing this, since now they have flagged my acct and are forcing me to pay for a membership if I want to continue playing on their site.
18-Aug-13, 11:32
To: randy2 To randy2
Hello, randy2,
who is busterjazzman? instead of my username on the board, this strange username has taken my place for this game?!
18-Aug-13, 11:35
» Reply
» Ignore
» Report abuse Previous message • All messages
From randy2
Hello, rookyq,
i have taken you place/ how/ i am/ my name is buatamante/ and i am a jazz drummer/ so i am busterjazzman/oki 
18-Aug-13, 11:45
To: randy2 » Previous messageTo randy2
Hello, randy2,
you're not allowed to have 2 accts on one computer. I don't want any trouble with the pinheads who rule this site.
 18-Aug-13, 11:50
» Reply
» Ignore
» Report abuse Previous message • All messages
From randy2
Hello, rookyq,
i do not have 2 accts/and who are the pinheads? 
 18-Aug-13, 11:46
» Game Game lost (resignation)
Your new rating: 976
Game vs. randy2
» Request computer analysis
 18-Aug-13, 11:47
» Game You have been challenged to a new game by randy2 (1108).
Time control: 3 days per move
Challenge declined
You have declined the challenge from randy2
The following players will not be able to send you messages, challenge you to a regular game, or join your open challenge games.
This ignore list cannot be used to filter out opponents in Tournaments, League, Ladder, etc.
Added to ignore list:  randy2
Gameknot has a contract with over 5 million of their players, per their "Terms & Agreement". They offer a free membership to anyone as long as they do not go against their policy and terms & agreement. Gameknot has broken their contract with me by allowing 5 million others to play for free, if they want to, but am cancelling my free membership for no reason at all.
Gameknot needs to reinstate my free account, and stop this unwarranted harrassment.

This report was posted on Ripoff Report on 09/03/2013 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gameknotcom/palo-alto-california-94306/gameknotcom-chesscom-gameknot-cancelled-my-account-for-no-reason-whatsoever-palo-alto-1081366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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