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Report: #1264142

Complaint Review: GameStop Dublin - Dublin Nationwide

  • Submitted:
  • Updated:
  • Reported By: WellingtonMendes — Montes Claros Other Brazil
  • Author Confirmed What's this?
  • Why?
  • GameStop Dublin Stephens Green West Nationwide Ireland

GameStop Dublin GameStop - Stephen's Green Mall (Dublin) GameStop sold me a BANNED PlayStation 4 Dublin Nationwide

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Please help to submit my complaint.

On October 20 - Tuesday morning, I bought a Playstation 4 on GameStop Dublin (Stephen's Green Mall) and when I arrived in my country, I couldn't log in to PSN because of error message WS-37338-4. It turns out they sold me a banned device!! 

First, I contacted CAMPCOM UK to get details about the error. According to them, it should be GameStop's responsibility to solve this and make the exchange. 

I would gladly take a refund or exchange the product but shipping it would be quite expensive for me. I contacted Ireland Support and they denied to pay shipping expenses.

Companies are obligated to refund original shipping when the item is not as described. Hence it is written on the package "100% working guarantee", I believe to be an express warranty that my PlayStation will work with full functionality. Since it does not, they breached the warranty. 

I have bought many items from GameStop and have always been pleased in the past; however I do not feel that I should be unfairly punished for the company’s error. If they take the product back or refund my money, this matter will be over quickly. However, since they are not willing to do that, I have to take things to the next step.

 

Their address and phone number:

GameStop

4, Stephen's Green Shopping Centre, St Stephens Green Shopping Centre, Dublin 1, Ireland
+353 1 478 4010

This report was posted on Ripoff Report on 10/28/2015 07:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gamestop-dublin/nationwide/gamestop-dublin-gamestop-stephens-green-mall-dublin-gamestop-sold-me-a-banned-plays-1264142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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