Gamestop store #4100 City of Industry Puente Hill Mall 1600 S Azusa Ave # 150
City of Industry, California United States of America
Gamestop store #4100 City of Industry Puente Hill Mall Ignoring customers, unpleasant hard selling on used games. hard sell used games ignore customers ,
*Consumer Comment: Game$top only sells "Used Games"
*General Comment: heh
*General Comment: Why you didn't get a sealed copy.
I would like to file a complain on your store #4100 in the Puente Hills Mall. I was there at 1:45pm today wanting to buy a brand new copy of Gears of War 2 as a gift. I was standing in front of the cash register while the two employees standing there were talking to each other (a short white male and a tall skinny black male). I was not being acknowledge at all until close to a minute later when the shorter white male walked away. So when the black employee finally turned to me I asked if he has a new copy of Gears of War 2. At that point he started questioning me why I wanted a new one and since I didn't feel like explaining I just told him I wanted a new one that's all. He started hard selling me on a used one and became intimidating. I insisted and then he told me he didn't have a new one. So I left the counter and went look for another game. I selected a case from the shelf for Onechanbara for Xbox 360 which says "New" on it and took it to the same black employee at the counter again. I was standing there for about 45 seconds while he was entering some kind of numbers into the register off the list he was holding, during that time he again didn't bother to acknowledge me. Eventually he looked up and said "I'll be with you in just a moment" and looked down again to continue entering numbers into the register. I was standing there for at least another minute or two until he finally finished the list on his hand and at that point I gave him the display case of Onechanbara. He turned around and instead of giving me Onechanbara he pulled out a used game disc of Gears of War 2 and again started pushing to sell me that and at that point I started to get a little impatient and told him I do not want a used Gears of War 2 and told him just give me the Onechanbara. He put the Gears of War 2 disc back and pulled out a game disc which he said is Onechanbara. I told him I wanted a brand new SEALED copy of the game and he told me it's a new game and wanted to sell me that. I was very upset for my whole experience at Gamestop as the employee lacked customer service skill and was pushy and unapologizing (when the store didn't have the games customer wanted). I own more than 2700 shares of Gamestop stocks and as a share holder I'm disturbed to see how bad customers are being treated at my local store.
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