Report: #163516

Complaint Review: Gamestop

  • Submitted: Sun, November 06, 2005
  • Updated: Mon, December 09, 2013
  • Reported By: Dallas Texas
  • Gamestop
    Valley View Center
    Dallas, Texas

Show customers why they should trust your business over your competitors...

This story has multiple chapters:

1. In early July (Around the 15th), 2005 I entered the Gamestop located in the Valley View Mall in Dallas, Texas. I had previously been to other video game retailers who were refusing to take pre-orders for XBOX 360 but was informed that this location still was accepting pre-orders and I was told that I would be guarranteed a unit if i placed a down payment at that time.

I did so and placed a $50 dollar down payment in addition to a $5 dollar deposit on multiple games. I was informed that while I had not fully paid for the system, as long as I paid for the system in full, no problems would be experienced. I was told that "Gamestop will be distributing the XBOX 360 units according to demand and will have more than adequate units to fulfill demand on November 22nd (the launch date).

I left the store after speaking with an associate at length and having been assured that I would have no problems attaining a unit due to the fact that I had pre-ordered in adequate time.

2. Later the same day, I re-entered the same store to place a down payment on 3 more games and I very carefully worded my conversation with the associates on duty to ensure that I would be in fact recieving a unit on November 22nd.

3. On or about August 17, 2005 I re-entered the Gamestop Valley View location and spoke with an additional associate and paid off the remaining balances on my games and unit. Once again, I verified with the agent I spoke with that no problems would be experienced in obtaining my unit. He agreed and assisted me in the transaction.

3. On November 4, 2005 I recieved a call from someone who identified themselves as a manager with Gamestop. They informed me that I will not be receiving a unit until after November 22, in fact, there is no set date for when I will receive a unit. The manager conceded that the employees at his location had commonly been promising customers who pre-ordered the systems that they would be receiving units when they knew full well this was totally incorrect. Gamestop did not appear to be repentent nor did they offer soloutions to remedy the problem other than to assure me that I would receive an XBOX 360 at some point.

Gamestop has on multiple occasions lied to me and others and is not seeking to make things right with their customers despite making repeated claims of a fraudulent nature.

Dallas, Texas
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This report was posted on Ripoff Report on 11/06/2005 09:06 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Poor distribution isn't gamestop's fault

AUTHOR: Cooper - (U.S.A.)

Manufacturers have either pushed back release dates or not been able to fulfill promised shipments. We never know this until the last minutes. The 360s were like that and so were the wii's. This wasn't gamestop's fault, it was micro$oft and nintendo's for poorly allocating to us. We are supposed to get at minimum enough for our reserve customers. If that doesn't happen then the remaining reserves are taken care of before we sell to the public. You could have with no problem gotten a refund and went elsewhere, providing you could've found one.

This has happened to games and other reserve products. We really never know until the last minute.
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#2 Consumer Comment

Xbox 360 Explanation

AUTHOR: Jeremy - (U.S.A.)

I would first like to say that I do not work for Gamestop, but I work for another video game store in direct competition. I'm not really here to defend Gamestop, as I disagree with some of their practices also.

However - not only consumers, but many stores, got the shaft in regard to Xbox 360 allocations. I know in my company, that we were originally told to continue taking pre-orders until about September, at which time they told us to inform customers after that point that any pre-orders would be considered "second allocation." We were led to believe that the second allocation would follow shortly after the initial shipment (before Christmas). Microsoft had originally stated that they planned to ship 1.4 million units before the holidays; that number was later scaled back to 400,000. We stopped taking pre-orders altogether in October. The company informed us at this time that we would be receiving enough units to cover all customers who had pre-ordered before about mid-July, and everyone else would be second allocation. However, the units we actually received were not enough to even cover the pre-orders from mid-July back.

My point is that we, as employees, simply passed along the information that we were given by the company, which they received from Microsoft. So, the blame for the misinformation here should fall on Microsoft. I don't know how Gamestop handled all this, but I imagine that they had nearly the same problems that we had. I wouldn't imagine that the employees had any idea in July that you would not be receiving your system... like us, I'm fairly certain that they believed what they told you and thought you would be receiving a system.

I would just like it to be known that retailers actually had very little control over this situation and that we are all just as frustrated as our customers. If you want to point fingers, however, I feel they should be aimed at Microsoft.
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#3 Consumer Comment

Gamestop disregards ethical sales of XBOX 360 ripoff Dallas Texas

AUTHOR: Bettie - (U.S.A.)

They did the same thing out here at this gamestop!! I was about to put mine aside with them as well, but someone (an ex employee) let me know that they didn't even know how many systems they were going to recieve! No stores knew how many they were getting, that's why they weren't accepting pre-orders. I was just walking by there yesterday and there was quite a few people outside complaining about not getting their 360 and not being told when they would! Most of the people there had already paid it in full. I thought it was only this gamestop but i guess not.
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#4 Consumer Suggestion

Simple Solution

AUTHOR: Cory - (U.S.A.)

Simple solution. Demand a refund and take your business someplace else. "Gamestop has on multiple occasions lied to me and others....", and you continue to shop there? HELLO
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