Report: #958390

Complaint Review: GameStop

  • Submitted: Mon, October 22, 2012
  • Updated: Mon, October 22, 2012
  • Reported By: jenl — Sterling Virginia United States of America
  • GameStop
    47010 Community Plaza
    Sterling, Virginia
    United States of America

GameStop Will Say Anything to Make a Sale Sterling, Virginia

Show customers why they should trust your business over your competitors...

On a Sunday afternoon, my family visited the Sterling store (located on Route 7). We were splurging and getting a game system for our daughter who is 8 (and 50" tall). We were concerned about space for the xbox kinect, and were leaning to the wii. 

However, Angela, the store manager, pointed us to the product NYKO zoom, and assured me (even when given the exact measurements of the room) that with that product everything would be fine. She even arranged us to pick up the product from another store, again assuring us it would work wonderfully with our daughter--specifically telling her that she would be able to interact with the princesses. All the while repeating that I had plenty of space--I foolishly believed her.

We got it home, set it up with the zoom, and the kinect would not even recognize our daughter existed. We attempted moving it, arranging it on top, below, above the tv. It didn't matter. According to the kinect, our daughter wasn't there. We called xbox support, and explained the situation. That's when we were told that "of course it doesn't work with the zoom, you don't have enough space."

My husband arrived at the Sterling store the very next day at 10am  to return the items that we bought based on Angela's assurances. Angela wouldn't be there until 2pm, so he went home and returned to the store 4 hours later. Angela seemed un-surprised and unapologetic. She called the store we picked it up from  to allow an in-store credit--but that was it. When my husband told her that we would prefer a full refund, she responded "well, your daughter is going to want a game system anyway." 

Angela said what she needed to say to make a sale, and when it didn't work out, it didn't matter to her--despite how much it mattered to me and my daughter.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 10/22/2012 02:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.