Report: #1337565

Complaint Review: Garage Door Nation

  • Submitted: Thu, November 10, 2016
  • Updated: Thu, November 10, 2016
  • Reported By: Jon — Ventura California USA
  • Garage Door Nation

    Internet
    USA

Garage Door Nation www.garagedoornation.com Product made in China California Internet

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 I ordered a garage door torsion spring kit after reading their website which clearly promotes their spring as 100% US made. I also payed an additional $25 to upgrade the spring to a better higher than normal life cycle of 20,000 cycles. Upon receipt of the product though, I immediately saw a 'CHINA' etched on the metal cone of the spring. I politely emailed and asked for an RMA , refund, and instruction on how to send the item back. Someone by the name of Josh replied , refused and insist that their product is US made and asked me to send pictures of the 'CHINA' mark. I sent pictures after which he acknowledge that the cone is made in China but the spring itself is made is US. He further state that he was sending the same spring to thousands of customers but my question is why did he have to ask for a photo if he knew all along the the cone is made in China. I stated that Federal Trade Commission states the a product labelled or marketed as made in USA should have all parts made in USA and not just a portion, otherwise it is just assembled in USA. [continued below]....

..... I also asked which local company manufactures their spring but he did not answer me. This further insinuate to me that not just the cone is made in China but the spring as well. I said that since I don't want to delay fixing my garage, I will work with him on something beneficial to both of us, I will no longer insist on returning the spring but they will refund me of at least 1/3 the amount I paid for. I paid for $ 150 + and since I got a China made product a $50 refund would be fair but Josh refused to work with me. He repeats that the spring is 100% US made but the cones are given for free and has a lifetime warranty as if to imply the cones are not part of the whole spring assembly. Beware, clearly these guys are employing false advertisement claiming their product is 100% US made but its not. Josh refused to make any effort to please an unsatisfied customer inspite of being caught with deceit. Don't buy from this vendor.

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This report was posted on Ripoff Report on 11/10/2016 06:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/garage-door-nation/internet/garage-door-nation-wwwgaragedoornationcom-product-made-in-china-california-internet-1337565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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