Report: #1371095

Complaint Review: Garage Door Service, Inc.

  • Submitted: Wed, May 03, 2017
  • Updated: Wed, May 03, 2017
  • Reported By: troutman — 80301 Colorado United States of America
  • Garage Door Service, Inc.

    Nationwide
    USA

Garage Door Service, Inc. Garage Door Service, Inc. Denver, going by 800-220-9051 Did not come for service. Would only come for service in a timely manner if a bought a new product. Nationwide

*Author of original report: I should add, regarding service

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When the installer put in a new motor for opener about a year ago he put a sticker* nearby, see below for exact sticker wording. So, I figured this would be a good idea to call them, because the door is presently broken.  They said they would send somebody this morning (made appointment  day before yesterday).  Nobody called all morning and technician didn't come.  So, I called the 800 number and they said they could come tomorrow, first thing.  While speaking with the person in the call center I literally heard a bunch of cheering in the background and then a different guy came on the phone.  He said they would come today but only if I would use a coupon to buy a new Guardian garage door opener.

So, not only did they NOT honor their commitment to service the door today but they think I'm so stupid that I'll spend $400 or $500 for a new garage door opener that I may or may not need?  This is criminal.  These people are con-artists.  Do not work with this company.    

*The sticker reads:

Garage Door Repairs, 24 hour service - 7 days a week,new opener and garage door installation, Warranty, Garage Door Service, Inc., Denver, 800 220 9051

I suspect they are nationwide company and not just Denver. They put Denver on the sticker to make it look legitimate.  I could hear the sounds of a typical call center in the background.

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This report was posted on Ripoff Report on 05/03/2017 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/garage-door-service-inc/nationwide/garage-door-service-inc-garage-door-service-inc-denver-going-by-800-220-9051-did-not-1371095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

I should add, regarding service

AUTHOR: - ()

I should add that they said they would come today IF I purchased the "discounted" new garage door opener "Guardian" today.  In other words, they would come and service the existing garage door contingent on me buying a new "Guardian"  garage door opener.  So, they will only do timely service if I buy a new part (opener) that may not even be needed.

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