Report: #806748

Complaint Review: Garmin

  • Submitted: Thu, December 08, 2011
  • Updated: Thu, December 08, 2011
  • Reported By: Leon — Gastonia North Carolina U.S.A.
  • Garmin

    Internet
    United States of America

Garmin Customer Support Internet, Internet

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Garmin has purchcased Navigon. I have a NAVIGON 2100 GPS unit that has stopped working. I sent emails and called Garmin technical support about how to get my Navigon GPS repaired. Their response was that they don't repair Navigon GPSs. For $99, they would provide me a similar GPS if I would send them my old Navigon. The Garmin unit does not have free lifetime traffic updates, free lifetime map updates and free Zagart that I have on my Navigon. I have about $300 in my Navigon GPS. I paid for free lifetime traffic updates, free lifetime map updates and Zagart. How can I get my free lifetime updates if my Navigon will not work? How long is lifetime? I have had my Navigon for 2 and 1/2 years and it has worked well. It just stopped working on 11/13/11. I like the Navigon but Garmin will not repair it and they want me to send them my old Navigon (worth over $300) and $99 to get a Garmin GPS that does not have the lifetime features my Navigon does. So, I send them my Navigon and $99. I am out about $400 and then have to pay to get lifetime services from Garmin.

This seems like a ripoff to me!
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This report was posted on Ripoff Report on 12/08/2011 01:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/garmin/internet/garmin-customer-support-internet-internet-806748. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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