Report: #1373369

Complaint Review: Garmin

  • Submitted: Mon, May 15, 2017
  • Updated: Mon, May 15, 2017
  • Reported By: David — Centennial Colorado USA
  • Garmin

    Internet
    USA

Garmin Nuvi 40 LM Not a genuine lifetime maps update USA Internet

Show customers why they should trust your business over your competitors...

I purhased a Garmin NUVI 40 LM.

 

However, when going to update the maps, as the unit suggested, I was told I had to update some things on my computer to be able to continue. I gave control of my screen to the support person, who then typed the names of the things that would need to be done to my computer, in order to update the unit. OK. So, I tell them I will take care it. They ask if I want a 1 2 or 3 year service plan.... what?!!?!?!!. Service plan for a lifetime FREE update? 

I said no. At that time the service rep, (still controlling my screen) deleted all the items I would need to do from my screen, leaving me without the abiility to copy those items, and take care of them. Then they tell me the ONLY way to get that information, is to sign up. I say no thanks, and they immediately say "ok, thank you for calling support" or similar, and then hang up on me.

 

I only purchased this unit as it came with the offer of the free updates. 

 

I will never EVER by or recommend a Garmin product again. Terrible company.

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This report was posted on Ripoff Report on 05/15/2017 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/garmin/internet/garmin-nuvi-40-lm-not-a-genuine-lifetime-maps-update-usa-internet-1373369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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