Report: #746916

Complaint Review: Gary Pools

  • Submitted: Wed, June 29, 2011
  • Updated: Tue, December 06, 2011
  • Reported By: Laurie — Austin Texas United States of America
  • Gary Pools

    United States of America

Gary Pools Not filing required permits for pool, Internet

*UPDATE Employee: Gary Pools Addresses all Customer Issues

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I had a Gary Pool installed at my residence in Austin, TX 17 years ago.  I just found out in May of this year that the Gary pool company did not  file permits for the work they have done.  Thus, the City of Austin is requiring me to file a residential permit for the pool and charging me the fees for the expired pool permits.  I researched my originial pool contract and it states that "Gary shall pay for all building permits required.....".

I tried calling Gary Pools in May, as well as emailing them.  They have not contacted me on this matter. 
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This report was posted on Ripoff Report on 06/29/2011 11:07 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Gary Pools Addresses all Customer Issues

AUTHOR: Gary pools - (U.S.A.)

Gary Pools does in fact address any and all issues customers have with regards to their swimming pool; including any questions or inquiries with regards to the permits required to build same.

While the industry and technology is changing so are the rules and regulations as to what is required to build a swimming pool. Alongside of that are the differenet cities' record keeping and ways of managing same. There have been several customers that unfortunately had to see the side affects of these growths. The city of Austin seems to be the worst in this respect. We work hard with both the homeowner and the municipalities to resolve said issues in a timely manner. Just as we would with any concern a customer would have regarding their Gary Pool.

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