ED Magedson – Founder
Gateequipment.com17526 Hwy 12, Sonoma CA 95476 Boyes Hot Springs, California USA
Gateequipment.com Gatedepot.com Martrano Enterprises LLC Shipped wrong item, refused to refund, first cited company policy, then stated, "I just don't want to do it" Boyes Hot Springs California
Ordered twice from this company, spent well over $1000.00. Two boxes, one box contained wrong and mismatched items. Called and spoke with Tracy within a few days of receiving wrong items. She offered to send a ticke to return items. I told her I would try to make what she sent work and get back to her.
Items unable to work for application I have. Called, spoke to Josh, the General Manager, he refused to refund less than $100.00 if I returned wrong items. I even offer to pay for the shipping. I asked to speak to the owner of the company, Josh said "He doesn't work here, he pays me to make decisions".
When I pointed out how much I spent and how Josh was being unreasonable, he got indignant with me.
Items did not even match the invoice in the box. This company screwed up from the start. I tried to work with their screw up. When I could not. They refused to be honorable at all.
Josh said he was unable to refund to my credit card after 60 or 90 days. This is either an outright lie or Josh does not know what he is talking about. So, I conclude Josh is a liar or incompetent. I am in the credit card business, I know what I am talking about.
I suggest you find some other outfit to buy any and all gate equipment from. Don't deal with liars or dishonorable people.
This report was posted on Ripoff Report on 02/07/2014 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gateequipmentcom/boyes-hot-springs-california-95416/gateequipmentcom-gatedepotcom-martrano-enterprises-llc-shipped-wrong-item-refused-to-1121762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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