• Report: #1163808
Complaint Review:

Gateway Computers, Teleplan

  • Submitted: Mon, July 21, 2014
  • Updated: Mon, July 21, 2014

  • Reported By: Chris — Crystal Lake Illinois
Gateway Computers, Teleplan
2700 W Story Rd Dallas, Texas USA

Gateway Computers, Teleplan Acer Computers Won't stand behind product Dallas Texas

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I purchased a laptop at the end of Feb. 2013.  Since then, the bottom tray of the laptop has been replaced twice and now needs to be replaced for a third time, due to the spot where the hinge for the lid is secured down to the bottom tray breaking.  The first couple of times, I paid for this out of my pocket, since it was out of waranty and figured that maybe it was only a one time thing and the second time I didn't want to go through the aggrevation of trying to fight it, but now this is a third time, in less than a year and a half of owning the computer and I assume it will be on ongoing problem, due to a design flaw.  The last time I fixed this was June 5, 2014 and it's now only July 21, 2014.  This is ridiculous!  At the very least, there should be a disclaimer on the box, warning consumers of faulty products that continuously break and the company won't stand behind their product.  Had I known that, I would have purchased from another manufacturer.

This report was posted on Ripoff Report on 07/21/2014 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gateway-computers-teleplan/dallas-texas/gateway-computers-teleplan-acer-computers-wont-stand-behind-product-dallas-texas-1163808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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