• Report: #472301
Complaint Review:

Gateway Computers

  • Submitted: Wed, July 22, 2009
  • Updated: Wed, July 22, 2009

  • Reported By:Phoenix Arizona
Gateway Computers
gateway.com Internet U.S.A.

Gateway Computers Faulty equipment not acknowledged by the manufacturer Internet

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Bought a Gateway Laptop for $600. Good deal at that time.

Box was refurbished, but it came with a 90 day warranty. After the warranty expired the computer just stopped working. The small clamp insite the laptop loose (this is common for the M series laptops) and it hit the motherboard. Anyone with some common sense knows what happened next. motherboard fried. I still have the

Tried to go online and file a claim. Their websote does not recognize the serial number on the box, because its refurb. Called Customer Service, they said I am out of Warranty, didnt even listen to what I had to say.

Looked online for replacement motherboard, it goes for $400.

What an awful way of making money, poorly designed product causes itself to malfunction, and manufacturer denies responsibility. I am glad they ar enot making cars or any life depending devices. My last Gateway purchase.

Phoenix, Arizona

This report was posted on Ripoff Report on 07/22/2009 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gateway-computers/internet/gateway-computers-faulty-equipment-not-acknowledged-by-the-manufacturer-internet-472301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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