Report: #531586

Complaint Review: Gateway computers

  • Submitted: Tue, December 01, 2009
  • Updated: Tue, December 01, 2009
  • Reported By: R. G. Davis — Virginia Beach Virginia USA
  • Gateway computers

    United States of America

Gateway computers Was told by Gateway Support that a recovery disk for my Gateway Solo 4026 Laptop would be shipped to me within 2 weeks. Now they are saying NO recovery disk is available for my laptop. Internet

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My Gateway Solo 4026 Laptop crashed numerous times and was easily restored with the utilities provided.  Then I had a crash that required a recovery disk from Gateway. Upon calling Gateway support I was promised that a recovery disk would be shipped to me for a fee of $20.  After giving my Credit Card number and waiting nearly a month I decided to give Gateway Support a call.  When I finally got a support person on the line I was informed that recovery media for my notebook was no longer available and that I would have to buy new Windows software from Microsoft!

I would never have bought a Gateway computer if I had known that they would discontinue support.  Their image has been tarnished forever in my mind.  When I go shopping for a new computer this evening it will definitely not be a Gateway.  I hope Gateway goes bankrupt and out of business forever.

Anyone considering buying a Gateway Computer should think twice and avoid the misery of a computer with no support.

R.G. D




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