• Report: #935256
Complaint Review:

Gateway Energy Services

  • Submitted: Fri, August 31, 2012
  • Updated: Fri, August 31, 2012

  • Reported By: Marvin — Barnegat New Jersey United States of America
Gateway Energy Services
400 Rella Blvd., Suite 300 Montebello, New York United States of America

Gateway Energy Services Steve Maslak, I tried to cancel after realizing that they were much higher than utility company, and it took more than two months for them to do it. Montebello, New York

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This is a letter I wrote the CEO of the company in June.  I have not heard from him, even with a prodding from a local legislator in their county.

Last year 1 asked you to be the supplier of Energy Services and I
was never informed of the amount of time it would take to revert back to my utility companies when I called to cancel "at any time" .

When I realized that your rates were higher than my home utility companies, (NJ Natural Gas and JCP&L) sometime at the beginning of December 2011, I asked that the service be cancelled. That was on December 6, 2011. (I now know that had I cancelled on November 30th, 1 would not have this problem for January and February 2012).

However I kept getting charged for the balance of December, and the months of January and February 2012 at the Gateway rates. 1 was told that since 1 was not signing up for a 6 or 12 month contract, 1 could cancel at anytime and 1 was NEVER told that it would take 2 -3 billing cycles to complete the cancellation.

As a retired senior citizen from Rockland County living on a fixed income, 1 feel that you
should rebate the amount for this time period (January and February of2012) as
a good will gesture. 1 will leave it up to you to decide what is a fair rebate.

This report was posted on Ripoff Report on 08/31/2012 08:10 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gateway-energy-services/montebello-new-york-10901/gateway-energy-services-steve-maslak-i-tried-to-cancel-after-realizing-that-they-were-mu-935256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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