Complaint Review: Gateway Insurance Kenya
Gateway Insurance Kenya , gateway-insurance.co.ke Gateway Insurance Kenya is a Rip OFF. They have taken over 3 months to have my car repaired and I am still waiting. Nairobi, Other
*Author of original report: Still no recourse on my case!
I filed a P3 with the police and started the process with gateway insurance to have a car fixed. I cannot believe the run around I was given. Excuse after excuse. I was once promised that my car will be ready by a certain Friday.... Well until today I am still waiting for this Friday :(
The repeated excuse is that they are looking for parts. I helped by giving them contacts for a parts supplier in Japan who would send the parts in less than 7 days. Well they did nothing. They ("Gateway") were shopping for cheap second hand / used parts locally. All this while I was without a car, greatly inconvenienced and being given loads of empty promises.
The claims manager was hopeless and at one time was not answering my calls but if I called from a different number he would pick up and say he is in a meeting.
This is a fraudulent and incompetent insurance company that works hard not to pay their clients claims. I am yet to have my car fixed but in the meantime I have to rely on public transport. I am fed up with gateway insurance - kenya AKA Pay as you Drive.
If they don't know the purpose of insurance maybe understanding the following basic principles of insurance would be a good start:
1.Principle of Uberrimae fidei (Utmost Good Faith)
2. Principle of Insurable Interest
3. Principle of Indemnity
4. Principle of Contribution
5. Principle of Subrogation
6 Principle of Loss Minimization
7. Principle of Causa Proxima
This report was posted on Ripoff Report on 02/25/2013 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gateway-insurance-kenya/nairobi-select-stateprovince-00200/gateway-insurance-kenya-gateway-insurancecoke-gateway-insurance-kenya-is-a-rip-off-t-1020093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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