Complaint Review: Gateway
Gateway Gateway Computers WARNING, DO NOT BUY FROM GATEWAY!!!!!!! Internet
Ok, fine, no problem, but when I called they told me the software warranty was only for 90 days and I would have to purchase the disk from them even though the hardware is warranted for 1 year, and that is what caused the problem to begin with. It was the rudest customer service department that I have ever dealt with, tech support just told me to go to the website and hung up on me.
I looked up the terms of the warranty and under the hardware section it states, and I quote exactly, "The scope of technical support consists of helping You diagnose and resolve problems with defects in Products covered by this Agreement, and, for PC Products, REINSTALLING THE FACTORY-INSTALLED OPERATING SYSTEM AND (SOFTWARE) to restore it to the original factory configuration".
I kept mailing them back stating this and they kept responding with there is nothing they can do. It was a hardware problem that occured and they don't care, just sayin that it's past 90 days and I'm brushed off by them everytime. I highly recommend whoever reads this that they look elsewhere for a computer. DO NOT USE GATEWAY!!! Worst customer service ever! Will not stand by a warranty that it states in their terms of the warranty that they warrant. Absolute joke for a customer service department
This report was posted on Ripoff Report on 09/02/2010 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gateway/internet/gateway-gateway-computers-warning-do-not-buy-from-gateway-internet-636969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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