Report: #421359

Complaint Review: Gateway

  • Submitted: Sat, February 07, 2009
  • Updated: Thu, July 23, 2009
  • Reported By: Brentwood Tennessee
  • Gateway


Gateway computers and the MPC ripp off Irvine California

*Consumer Suggestion: You can still get assistance

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I purchased a Gateway notebook and a comprehensive three year on site warranty from Gateway. I purchased the computer and warranty on December of 2006 I experienced a failure of the network card February of 2009 the warranty contract is in force untill December of 2009. Apparently Gateway sold the warranty contract to a company called MPC in Idaho. MPC has filed bankruptcy and in an email from MPC they let me know they are liquidating all of their assets and will not be honoring any warranty repairs.

I never entered into an agreement with MPC my agreement is with Gateway. Now Gateway tells me to deal with MPC. I have told Gateway MPC is out of business and they do not care. I am not alone there are thousands of people in the same situation as my self. This is a great situation for a class action law suit against Gateway.

Brentwood, Tennessee
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This report was posted on Ripoff Report on 02/07/2009 09:44 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

You can still get assistance

AUTHOR: David D - (U.S.A.)


Unfortunately, Gateway was sold and broken up. MPC bought a portion and Acer bought one. The portion that owned the rights to your laptop was MPC, who went under. Acer lost all legal liability to repair your laptop because they purchased a different portion. Acer simply retained the Gateway name, not all of the products.

Now, you may have some recourse.

Call this number: 877-455-4306

This is the MPC repair center. It only exists because many of those warranties were underwritten by AIG, so this is your chance to get some benefit from the billions of tax dollars spent to keep them in business.

Good luck.
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