Report: #1270844

Complaint Review: Gatlinburg Falls Resort

  • Submitted: Sun, November 29, 2015
  • Updated: Sun, November 29, 2015
  • Reported By: Chelsa Adkins — Boonville North Carolina USA
  • Gatlinburg Falls Resort

    Internet
    USA

Gatlinburg Falls Resort Gave me wrong cabin where things simy did not work and staff did not care, threatened to have me escorted off if property,Had at least 11 other upset customers that I knew of during my visit! Gatlinburg TN Internet, TN

Show customers why they should trust your business over your competitors...

When we got to the office there were 6 upset customers.. we were taken to an office to get away from them, and there were complaints laying on that desk.. We checked in and was sent to the cabin we reserved.. only to see someone inside!!! Damaged the back of our truck backing out of the narrow driveway...So we go back and there were 4 other upset customers that we had to wait behind to be attended to.. We were sent to another one 30 minutes away... without the video games, without the jacuzzis, with 2 Tvs that didnt work and a dryer that stopped working as soon as I used it. We lost vacation day one just running back and forth and standing in their line of upset customers, TWICE. I called to get the dryer repaired and was told 2-4 hours. I asked if there was another cabin I could just dry out wet clothes and was told NO. I asked if a housekeeper could come get our wet clothes and dry them and was told NO. There was another vacation day lost , while trying to get dryer to work and waiting on maintenace... Our Dollywood plans, shot to crap. So I dried them on the fireplace.. Overnight, little by little... only to be called at 10 am to be let known that I was to leave immediately because housekeeping was there... I asked for another hour since I was running late due to the dryer not working and the answer was NO... She gave me 30 minutes for all 5 of us to be packed and out or she was having us escorted off of the property, and she "was the manager and nothing could be done about it" ... SMH

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 11/29/2015 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gatlinburg-falls-resort/internet/gatlinburg-falls-resort-gave-me-wrong-cabin-where-things-simy-did-not-work-and-staff-did-1270844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.