Report: #362465

Complaint Review: GE Appliances

  • Submitted: Wed, August 13, 2008
  • Updated: Wed, August 13, 2008
  • Reported By: Long Beach New York
  • GE Appliances
    GE Headquarters Building AP6 Suite 129
    Louisville, Kentucky

GE Appliances- Raymond Graft Paid $108. 00 for service call to tell me there's nothing wrong with my refrigerator Louisville Kentucky

Show customers why they should trust your business over your competitors...

I purchased my GE refrigerator in Oct. of 2005-less than 3 years ago. GE was supposed to be an extremely reputable company. I let it slide that after a year the doors did not close completely or tightly and reminded my family to push the doors closed after use. The sliding drawer in the bottom freezer did not operate smoothly after a year but, because I did not purchase the extended warranty, replacement parts, quoted at over $400.00!!! with labor, were not covered. We did without.

It was the sudden loud buzzing sound that caused me to call for service. I was afraid there was a big problem. Before calling GE, I turned to the troubleshooting section of my fridge's manual. It said, "frequent buzzing sound: possible cause-icemaker power switch is on, but water supply is not connected. What to do: Set power switch to off. Keeping it on will cause damage to water valve." So I turned it off and called GE.

After pressing several options in their automated system, I was finally able to speak to a human. I explained my buzzing problem and was told I was still under the original 5 yr. warranty but only if the problem was with the compressor. I asked if there was a technician I could talk to to explain my problem and was told, no, they don't diagnose problems over the phone. (I learned later, there is a trouble shooting system in place and I should have been told that. I wasn't. )
Fearful that the motor would die out if I did not have the problem taken care of, and that I would be without a fridge in mid-August, I scheduled a service appointment for the next day.

n the meantime, the buzzing was so persistent that I turned the entire fridge off, moved all the perishibles out and waited. Of course the fridge and freezer defrosted into a pool of wetness in my kitchen.
When the tech. arrived the next day he turned the power back on. No buzzing. I was told that very often, a build up of moisture/frost in the freezer can cause that buzzing sound and that a 24 hour defrosting does the trick. I was charged $108.00 for the solution I had already achieved by myself. Why wasn't that info in the trouble shooting section of the manual? Why couldn't someone have told me that over the phone? Because that's how GE unscrupulously makes money.

My next letter is to Raymond Graft, who I was told by Consumer Relations, is the only one who may be able to address my concerns. I doubt it. I've read from another dissatisfied customer that there is not even a phone # listed for Mr. Graft-letters only. Well I let off some steam at least. My strong advice: Dont Buy GE!

Long Beach, New York
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/13/2008 12:03 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.