Report: #1040333

Complaint Review: GE Capital Retail BanK

  • Submitted: Wed, April 03, 2013
  • Updated: Wed, April 03, 2013
  • Reported By: Kevin — Yarmouth Massachusetts
  • GE Capital Retail BanK
    PO Box 965035 Orlando FL 32896
    Internet
    United States of America

GE Capital Retail BanK Fail to send out statements and then charge late fees, Internet

Show customers why they should trust your business over your competitors...

 I bought furniture through a local company on Cape Cod. They offered financing through GE Capital Retail Bank. We go the first two statement and made payments. We did not receive the third payment so I went on line, signed up , and sent a payment electronically. We did not receive the fourth statement. I did  not notice it until I missed the due date by 2 days. When I looked on line. I saw that a $25.00 late fee was added to the bill. 

I tried to make a payment but it kept kicking it back, with the comment that I had to put in the date that was now past. I tried to pay the whole bill to be done with it and it kicked me out.    I called their customer service number. After 5 minutes of dealing with an automatic voice i was informed that if I wanted to talk to a real person, I would be charged $15.00. I called the furniture company to advise them of what was happenig. Their representative told me that they have numerous other complaints from their customers about not receiving statements from GE Capital.  I wound up paying the bill off through GE Capital's phone system. I would not advise anyone to use this company!
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 04/03/2013 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ge-capital-retail-bank/internet/ge-capital-retail-bank-fail-to-send-out-statements-and-then-charge-late-fees-internet-1040333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.