GE Hotpoint WATER HEATERS From Home Depot DO NOT BUY GE OR HOTPOINT WATER HEATER. When you need any parts, no one stocks the parts and GE does not honor the warranty. Worcester Massachusetts

Sorry to hear of this consumer's difficulty. I have a GE Hotpoint water heater over 50 years old which has never needed repairs. Perhaps you should contact a different repair facility or contact GE directly. There are numerous ways to contact the company. Unfortunately it's occasionally difficult to reach the right person to solve your problem in a large corporation, but with patience and determination I'm sure you'll get satisfaction--if neccessary just keep asking to speak to a supervisor. Remember that the persons you contact are not those responsible for your problem and generally are interested in helping you resolve it. With the possible exception of oil companies, large corporations are genuinely interested in satisfying their customers, despite what websites like this one would have you believe.