Complaint Review: GE Money Bank - JC Penney Mastercard
- GE Money Bank - JC Penney Mastercard
PO Box 981418
El Paso, Texas
- Category: Credit & Debt Services
The charge never credited back to my account. After having no luck with the merchant, I disputed the charge. It seems pretty open and shut. There is a charge on my card for a jacket that I never got. The merchant does not claim they shipped it. They admit it was cancelled. Yet almost a year later it has not been resolved.
I have been getting the runaround the whole time. Their customer service department is a joke. They have no power to do anything. They can't even look at the dispute in the computer. All they see is a note that there is a disputed charge.
So I asked them for a phone number for the dispute department. I was told that they don't have telephones, but I was given a fax number. I faxed a letter to them but got no response.
At one point I got a letter from the dispute department asking for the charge reference number.Icalled customer service to get it,and was told that all charges I made in December and half of January have disappeared from their computer records (funny that they didnt disappear from my account balance).
This company is totally indifferent to my situation. Do not get a credit card from them. One of the great benefits of using a credit card is knowing that if you have a problem with the purchase you have someone to go to. But GE Money Bank will not hold that end of the bargain with you.
Las Vegas, Nevada
This report was posted on Ripoff Report on 12/02/2006 08:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ge-money-bank-jc-penney-mastercard/el-paso-texas-79998/ge-money-bank-jc-penney-mastercard-disputed-a-charge-getting-runaround-for-almost-a-yea-223497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: