Report: #798722

Complaint Review: Geek Squad Best Buy

  • Submitted: Wed, November 16, 2011
  • Updated: Wed, December 21, 2011
  • Reported By: Gary — Fontana California United States of America
  • Geek Squad Best Buy
    P.O. Box 9312 Minneapolis, MN 55440
    United States of America

Geek Squad Best Buy Geek Squad Internet

*Consumer Suggestion: Local Atnernatives to Geek Squad

Show customers why they should trust your business over your competitors...

 To whom this may concern,

I am a truck driver who is rarely home. I scheduled an appt for the Geek Squad on Sat Nov. 12, 2011 for your company to come and set up my home entertainment.  Your service tech called me at 12noon on 11-12-11 stating he was on his way.  He never showed up nor called. I called your company back  at 5pm and was transferred 7 different times taking over an hour on the phone. Your company called the tech and got voicemail, your company called your tech supervisor and got voicemail. This was a pre-paid service of $149.99 which I still have not received credit to my bank account.  I was treated horribly by your customer service reps.  I took the entire day off and waited for your service that I paid for and did not have any services rendered.  I am very disappointed in your company and the customer service.

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This report was posted on Ripoff Report on 11/16/2011 02:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Local Atnernatives to Geek Squad

AUTHOR: Doc - (U.S.A.)

Best Buy and similar big box stores are really good with sales and deals.  But their service falls apart due to lack of training and experience of their techs who are really just sales people.

Best combo here is to buy on sale at big box but then hire locally the installer or repair person.

Find a Local person thru word of mouth referrals, who cares about his reputation. You are just a number,  a time slot to the big box techs.

You represent a world of referrals and future work to the local tech professional. Find them via local computer groups, craigslist, and you can check with angies list etc.
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