Report: #1388431

Complaint Review: GEEK SQUAD, Best Buy

  • Submitted: Wed, July 26, 2017
  • Updated: Wed, July 26, 2017
  • Reported By: unhappy consumer Eric — Holiday Florida USA
  • GEEK SQUAD, Best Buy

    Nationwide
    USA

GEEK SQUAD, Best Buy Never, ever think Geek Squad is there to help you, called at 4 o'clock told it would be 20 minutes to an hr 2 and 1/2 hrs later disconnected and had to start all over and was told it would be at least 2 hours before they could get to me and I would still need to be at my computer. Its now 4 1/2 hours into this journey and still no support. WHAT A WASTE OF TIME AND MONEY NEW PORT RICHEY FLORIDA Nationwide

Show customers why they should trust your business over your competitors...

Bought a computer and was talked into buying the Geek Squad package for support

First time user called up and was told it would be 20 minutes to 1 hour before I would get help.

2 1/2 hours later NO HELP YET and was disconnected

Called back and put back in the cue and was told it would be at least 2 hours and that I would need to be infront of my computer

Guess what 2 1/2 more hours have passed and still NO SUPPORT

GEEK SQUAD IS A HUGE WASTE OF MONEY THEY DO NOT LIVE UP TO THEIR PROMISES

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This report was posted on Ripoff Report on 07/26/2017 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/geek-squad-best-buy/nationwide/geek-squad-best-buy-never-ever-think-geek-squad-is-there-to-help-you-called-at-4-oclo-1388431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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