Complaint Review: Geek Squad
- Geek Squad
6205 Veterans Memorial Blvd
United States of America
- Phone: 504-780-0172
- Category: Computer Fraud
Squad was running a program to repair 3 computers - I told them the problem - asked them to upgrade the computers to Window 7 (which I purchased from them) and to put on a Security Program (which I purchased from them at that time). I did not argue with them about how much they wanted to charge - I paid them over $600.00 at that time - the two Dells were to be ready the next day - the laptop was being sent off due to a faulty key on the keyboard. I told them I was illiterate when it came to the computers and that I needed their guidance. No argument from me on the price. The next day when I picked up the computers they told me they had a problem with them and they were going to require ordering extra cards to make the WIndows 7 work - at a cost of $44.25 each - I told them to go ahead and order them but they would need to make a house call to install them after 3 weeks because I was leaving the next day on a trip for 3 weeks. They said I had to order the cards - after some argument they agreed to order the cards which they have never done because they do not exist. I took the computers home - waited 4 weeks to get a technican to come and fix them - never happened.
The laptop came back with only the keyboard repaired - and I had to wait two more days for them to take the virus off it - they were to busy to move quickly. Finally, I took it back without allowing them to install the Windows 7 and Security Program. Since that time, I have been in contact with the two store managers - Shanon Menard and Chris Burmaster - trying to resolve these issues. They will not return my phone calls or send a technican to resolve the problem.
I am in the process of reversing the credit card charges - and asking for damages since I cannot work without these computers. It is my advice to you - NEVER USE THE GEEK SQUAD - THEY ARE WORTHLESS AND CUSTOMER SERVICE STINKS. Do not buy from BEST BUY - they do not care what Geek Squad does to their customers.
New Orleans, Louisiana
This report was posted on Ripoff Report on 05/12/2011 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/geek-squad/metairie-louisiana-700003/geek-squad-best-buy-geek-squad-incompetent-and-fraudulent-metairie-louisiana-728376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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