Report: #1259891

Complaint Review: Geico

  • Submitted: Wed, October 07, 2015
  • Updated: Wed, October 07, 2015
  • Reported By: Thatlady1 — Tallahassee Florida USA
  • Geico

    Nationwide
    USA

Geico Doesn't Value Customer Nationwide

*Consumer Comment: They were willing to help you...

Show customers why they should trust your business over your competitors...

 I have been with Geico for a year and I recently lost my job and just have now returned to work. I get paid at the end of the month and my policy is due on the 8th. I called to ask about an extension and was told I had until the 20th and it would cancel if payment was not made by then. I ask them for a few more days after that date because that's when I get paid and was told no. So I asked for a supervisor and he then told me that my relationship was not good enough to save, in so many words because I wasn't a customer long enough. His words were if I were with them 20 years than yes he would do it but since I haven't been then only a year, then No!! I have had no payment laspes, no accidents or claims and havent costed them one dime, but since I am just a year customer I am not good enough to save. No customer should be turned away until everything within a companies policy option has been used. He didn't say they couldn't give it to me but they wouldn't because in his eyes not I am not a trusted enough customer to give 8 more day until I would get paid to avoid my auto insurance from getting cancelled. I am responsible enough to call and try to avoid being another uninsured motorist on the road but I am a problem to this company because I am not trusted enough to give a customer an extension. There is nothing that states that a customer needs to be with you x amount of years before they are considered a good or trustworthy customer. I was checked and verified to be a customer with this company so I passed that inspection, but not good enough to keep my relationship and again, I have had no claims or accidents and if I had, it should not matter because that's why I pay insurance. I feel that this is wrong and I want to let another person know that if you can't help your customers within you realm of policies then to me you are a piece of crap company that does not vaule their customers. I have never been so insulted in my life and don't even know what to do because all I needed was a chance to get on my feet and I am being punished for trying to be a good person and responsible. This is wrong.... and to have these types of people working there that feel comfortable enough to treat their customers that pay their salary like they are nothing and are basing their relationship off of a number is to me discrimination of class.. because it says that customers that have been with us longer are better and more trustworthy and the one that have not are not as good and therefore we can lose them because we don't vaule them as much because they are newer but they choose us to do business with but they will never be 20 year customers because 20 year customer don't need help!!

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This report was posted on Ripoff Report on 10/07/2015 08:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/geico/nationwide/geico-doesnt-value-customer-nationwide-1259891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

They were willing to help you...

AUTHOR: Robert - (USA)

Contrary to what you are trying to pull off here, they were willing to help you by giving you an extra 12 days to pay your renewal.  But YOU wanted MORE, and you don't want just a few days you want another 8 days.  Just because a business doesn't do what you want does not make it a RipOff.

You say you didn't miss a single payment...well that is until this one.

You say you didn't have any accidents or claims...good but please explain why that would require them to give you any extention?

You say you don't know what to do.  Well how about going to a more friendly insurance company..oh wait you can't because you can't make the payment.

How about trying to re-arrange your other bills?  After all if this company won't move your due date, I am sure that one of your other bills that are due would be more than willing...right?

Also, can you please explain how once a person becomes a customer for 20 years they become immune to loosing their job or getting behind on their bills?

Oh and no, I do not now or have I ever worked for this or any other insurance company, so don't even go there.

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