• Report: #288844
Complaint Review:

General Electric

  • Submitted: Tue, December 04, 2007
  • Updated: Tue, December 04, 2007

  • Reported By:Forestville California
General Electric
3135 Eastson Turnpike Fairfield, Connecticut U.S.A.

Jeffrey Immelt CEO For General Electric Company Defective Merchandise - customer stonewalled by G.E. Fairfield Connecticut

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I'm a senior, renting a little house. I purchased a G.E. over-stove microwave oven. Within a 14-months, rust holes began to appear on the inner side of the door. I contacted G.E. and it's out of warranty. I sent photos of how the rust is spreading all over the door. I asked whether it's even safe to use the oven with food now (no reply to that question). I wrote to the president, Jeffrey Immelt, and he offered to send a $100 certificate to be used at a G.E. service center for repair. I expected to at least receive a free door to replace this defective one. Just installing it will cost me over $150.00. But it wouldn't be much skin off his back to ship me the door at least. Nope. If I used the $100 certificate, I would still owe $250 to pay for the door and the installation. Bad deal! He kept referring to warranty terms and I asked whether a microwave is expected to last two-years or not?

Forestville, California

This report was posted on Ripoff Report on 12/04/2007 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/general-electric/fairfield-connecticut-06828-0001/jeffrey-immelt-ceo-for-general-electric-company-defective-merchandise-customer-stonewall-288844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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