ED Magedson – Founder
General Motors Cadillac Division100 Remaissance Center Detroit, Michigan United States of America
In June 2008 I leased a new Cadillac CTS from Jim Coleman Cadillac in Bethesda, MD. The acquisition experience was flawless, at least that what I thought. Everything went well until Saturday, October 3rd, when a tire split open after 12,537 miles. I was able to get the vehicle home and could not get service until Monday. The car had NO SPARE, NO JACK, only a foam canister to fill the tire. That would not fix a split. On Monday, October 5th the car was towed to the dealer. I had the forsight to purchase a tire warranty from GM. They paid for the repair, but it took until Wednesday, during which time I was without a vehicle. I contacted GM through the 1-800-458-8006 and filed a report under number 71-765228414 with a rep named Bree on extension 33012. All I asked was for a spare and jack. I was told that I could buy it for $250! That after a $50,000 cost to acquire the car. At no time was I informed about the spare tire situation, and until then had no reason to look for it. There is a tire well, but no tire. I then contacted the corporate headquarters and spoke with Erica in the CEO's office (313-667-7153). I was informed that the customer service rep needed time, and to wait. I was assured that they would make this right. WRONG!!! Today, on Thursday at about 1:00 eastern time, I was told that they would do nothing. Case closed. I was told that I should have requested it at the time of purchase. If I had known about it, I would have, but since the sales person did not inform me of this and in fact steered clear of this information, I could not. I did go to the dealership today, after the call and asked what they could do to help. I was given the brush off. DO YOURSELF A FAVOR, STAY CLEAR OF THE NEW GENERAL MOTORS AND THIS DEALERSHIP. YOU WILL NOT GET ANY CONSIDERATION AFTER THEY GET YOUR MONEY. What can I say, they are just another part of the government.
This report was posted on Ripoff Report on 10/08/2009 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/general-motors-cadillac-division/detroit-michigan-48265/general-motors-cadillac-division-no-spare-tire-in-the-2008-cts-good-luck-if-you-get-a-f-506426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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