ED Magedson – Founder
General Motors of Canada Ltd1908 Colonel Sam Drive Oshawa, Ontario Canada
General Motors of Canada Ltd General Motors of Canada does not care about it's customers. They are the WORST company to deal with - AVOID! Oshawa Ontario Canada
BUYERS BEWARE! General Motors of Canada Ltd. is by far the WORST company to deal with. It's no surprise after reading many of the negative reviews that I'm not alone of how poorly GM is viewed and how terrible they treat their customers. GM only cares about profit and cares about the customer BEFORE the sale. After that, you mean nothing to them. Believe all the negative reviews as they are true!
I filed a case with GM in Dec/13 after getting a diagnostic done on my 2005 Chevy Colorado after the engine light was illuminated. I took it to a mechanic other than GM as they are alot cheaper than an authoriezed GM dealer who told me that I should contact GM as my problem has to do with a recall on these vehicles. I was told by an embassador at GM that I had to take my vehicle to a GM dealer and get the same diagnostic done as they will not accept the diagnostic from another mechanic. I stressed my displeasure in doing this as I already paid another mechanice to do this work but GM told me that they could not help me until AFTER I get the diagnostic repeated. Since GM was aware of the problem from the diagnostic and since I received a recall from them there was no need for the diagnostic to be repeated and if they had any intention of wanting to help me then they would not have tricked me into paying a GM dealer for this service. This was simply a tactic to scam me as I was told AFTER payiny GM for another diagnostic that there wasn't anything that they could do for me. During this whole time, I had dealt with three embassadors who all assured me that something would definitely be done about this problem so I believed them. In other words, they lied and betrayed me. What they offered me instead was a $1,500 incentive only if I purchased a brand new vehicle from them - what an insult! ALL dealers offer incentives when purchasing brand new vehicles and many alot better than this.
Since I wasn't happy with the outcome, I called GM and demanded to speak to a supervisor in charge. I was contacted by ANOTHER embassador (4th embassador so far) who was the worst one to deal with. Not only was she very rude and cold, but it was obvious by the way she spoke to my us that she didn't care and had no intention of helping to resolve the problem. She kept replying "I'll note this in your file" rather than discussing what can be done which is what a good business will do for it's customer.
General Motors just lost another loyal customer. Before this incident, we wouldn't think twice about buying another GM vehicle but if this is how they treat their customers, then all I can say is that I will NEVER buy another vehicle from GM again. Customer service is by far more superior to consumers than price or anything else as you never forget if you are not treated with respect or shown any compassion. My father was going to buy a new vehicle also as he has always owned a GM vehicle, but now he will buy another GM vehicle either. Even if it means spending a little bit more from the competition, at least you can be assured that you won't be treated this poorly. So that will be two customers lost all because GM's customer service SUCKS! GM you are only hurting yourself as word of mouth and negative reviews spreads quicker than any disease. It's fair to say that GM is like a disease - it destroys the loyalty of their customers and trust.
This report was posted on Ripoff Report on 03/17/2014 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/general-motors-of-canada-ltd/oshawa-ontario-l1h-8p7/general-motors-of-canada-ltd-general-motors-of-canada-does-not-care-about-its-customers-1131205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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