General Motors - Pontiac, Sunshine Pontiac, Performance POtiacGeneral Motors - Pontiac, Sunshine Pontiac, Performance POtiac Failed to repair my car, offered to replace with a new car and then reneged on that as well Detroit Michigan

3/10/2008 1726

Having met the intent and letter of the NM Motor Vehicle Quality Assurance Act [57-16A-1 to 57-16A-9 NMSA 1978] and reporting the failure of the air conditioning system in my 2006 Solstice as faulty the day of purchase. I have given Pontiac 5 opportunities since purchase new to resolve the issue without success. At his time I am invoking my right to return the auto for refund of the original purchase price particularly since an identical vehicle (another Solstice) will encounter the same problem. I have been very patient but no longer can expend any of my valuable time to resolve this issue any other way.


3/10/2008 1837 9 min 50 seconds
Phone call
Pontiac representative - Paige Warren
Case number 71-610169509

Collected information on circumstances. Told her the problem was noted on the day of purchase Air conditioner produces cold then warm then cold air Sunshine Pontiac has attempted to fix on 5 separate occasions with no success All maintenance done at Sunshine Pontiac including 1 oil change Mileage is 4762

Pontiac phone number is 1-800-762-2737

3/11/2008 1551
Stacey PONTIAC File number again71-610169509

Contact number 1-866-790-5700 Ex: 41022

Expect call Thursday 13 March 2008 aft 1700 MDT

3/13/2008 1714 Called Stacey
Local service manager wanted to "try other "fixes"
I informed her that that is not acceptable. It has been in for repairs 5 times with out success. Problem was indicated as an issue with Solstice models. She did not "guarantee" that GM will buy back the car but she will elevate the issue to a higher level. She noted that there were "numbers in the back of my owner manual should they (GM) refuse to buy it back. I informed her I would not stop until the issue is resolved to my satisfaction. She will call back on Tuesday 18 March 2008 between 1700 and 1900.

3/18/2008 1605 Stacey called
Offered to replace car with a 2008 model Solstice or other Pontiac at no cost to me.
Told her my going in position had not changed but I would consider the offer. She said she would call back Friday 21 March.

3/18/2008 1749
Called Stacey. Left her a message to call me back tomorrow 19 March at 1700 (5:00pm) MDT to discuss the offer.

3/21/2008 1717
Called to talk to Pontiac representative - Paige Warren
Case number 71-610169509
1725 Spoke with a different agent - Mckoi Ezans. She will leave a message for Stacey. Stacey change the call back date to Monday without telling me.

3/24/2008 1715
Stacey called and advised me to call the service manager at Sunshine, Dennis Lister.

3/24/2008 1745 Called Mr. Lister. He said that he was unaware but that Stacey would send him some "paperwork" and he would call me. I told him if I didn't hear from him in two days I would call him.

3/272008 1117 Called Mr Lister. He said he was working on the issue. He indicated I would need to come in with the car, work with the "sales manager" and get my car evaluated. I told him that my going in position was still the same.

3/27/2008 1535 Called Sunshine to speak with the "sales manager". He answered the phone. I told him that I was supposed to get with him on my solstice to arrange the exchange. I asked if he would be in on Saturday, he said he would be in until noon but if gone his associate would be able to help me.


3/29/2008 0820
Took the Solstice into Sunshine Pontiac to arrange a possible swap with a 2008 Solstice (or other 2008 Pontiac) per the instructions of Pontiac customer service and subsequently the Sunshine Pontiac Service Manager, Mr. Dennis Lister. Upon entering I was greeted by an employee who was about to direct me to the General Manager but the general manager cut him off directing him (and thus I) to the "sales manager" in an office. I spoke with the "sales manager" (one of 3 (Justin?)) and he said the General Manager would be with me in 5 minutes! 10 minutes later a salesman introduced himself as Tim and asked me if I would like to swap for a Solstice or some other Pontiac vehicle. I told him no other vehicle would be adequate so yes a Solstice was appropriate. He asked me if I wanted to look over the Solstices they had on the lot and I said no but I would give him a copy of my vehicle sheet with the original equipment and options configuration and he could look for an identical vehicle. He also said he didnt have black and I told him that was too bad as that was my preference. He took the list and looked around at the Solstices he had in stock. We wandered around and looked at a red model he had that appeared to be configured exactly the same as my car. He came up to us and said the car we were looking at was the "closest he had" but it had leather seats where mine did not. I pointed out that my car had leather seats and he then confirmed that he had missed it on the list I had given him. Tim then said they would have to negotiate the deal like any other car deal and I told him that the Pontiac customer service representative told me this was a straight swap to me at no cost to me and no cost to the dealership. She said GM was handling it. Tim went inside and returned to tell me I did not have a case number with Pontiac. I handed him a copy of this log with the case number clearly printed on it. He went back inside and we slowly followed him. He returned and said they had nothing from Pontiac (GM) on this issue and they didn't want to get stuck with a broken car! I told him I had been working with Stacey and Dennis Lister and that Mr. Lister had directed me to come in to sort out this issue with the "sales manager". He insisted they had no knowledge of (even though while waiting to speak with the General Manager a salesman told me that the General Manager and several others were aware of the issue). I took all my paper work back from him and told him we had a different plan to resolve this issue.

3/31/2008 0902
Called Pontiac, left a message with Stacey that the dealer was uncooperative and that I was contacting legal advice.

3/31/2008 0930
Stacey called to say she was going to work with her "field agent" to try to resolve this issue. I told her my position was to have GM (Pontiac) to buy the car back.

4/4/2008 1711
Stacey called to say she had no information for me from the "field agent" and would call me on 8 April with some type of update.

[Note: Purchase price of car including tax title and license was $29,175.9
"Fair use" ($.505 X 2203m ) is calculated at 1112.52 for a repurchase price of $28,063.39]

4/8 April 2008 17:07
Stacey called to say she was unable to contact the Pontiac field agent and would contact his boss to find out what the issue was. I informed her that we need to get a resolution very soon or it will be necessary for me to contact the State Attorney General for assistance.

15 April 2008 17:07
Stacey called to have me call Mr. Bacum (the service manager) at Performance Pontiac in Santa Fe. I told her this was the last time I would do this. I informed her I would not accept a "car deal" as was proposed at Sunshine Pontiac and that if this was the approach of the Santa Fe dealer I would turn the case over to the State Attorney General's office to get it resolved.

15 April 2008 17:35
Called Performance Pontiac for Mr. Bacum. Individual that answered the phone said Mr. Bacum did not work there and when I inquired how long he had been gone he had been gone "about three weeks". They put me through to the "new" service manager, Mr. Derwin Dawson. Mr. Dawson indicated he had never heard of me or my problem.

Charles
Albuquerque, New Mexico
U.S.A.

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